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Recognising The Most Outstanding Experience Initiatives in Asia

#AsianExperienceAwards

The Asian Experience Awards

The Asian Experience Awards recognises the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders. 

Nomination is open to companies in all industries in Asia. If your company recently launched a unique, standout, or innovative experience initiative for your clients, potential customers, or employees, nominate now!

Categories include:

  • Brand Experience of the Year
  • Customer Experience of the Year
  • Digital Experience of the Year
  • Distribution Experience of the Year
  • Employee Experience of the Year
  • Partner Experience of the Year
  • Product Experience of the Year
  • Sales Experience of the Year
  • Service Experience of the Year
  • User Experience of the Year
Submission Opens:
Apr 01, 2024
Submission Closes:
Jun 28, 2024
Awards presentation day:
Oct 30, 2024

Watch our trailer for Asian Experience Awards

Asian Experience Awards Testimonials

On behalf of my colleagues on Allianz PNB Life, I’d like to thank everyone at the Asian Business Review for the honor of...

Gino Riola Allianz PNB Life, Chief Marketing Officer

We at SAP CX are very humbled by the recognition by the Asian Business Review. Thank you to the team because none of thi...

Peggy Renders GM & SVP, SAP Customer Experience APJ

On behalf of Progresif, thank you to the Asian Experience Awards 2021 for recognizing Progresif. It is a big milestone f...

Mohammad Yazdi Yahya Chief HR and Administration Officer (CHRAO), Progresif Sendirian Berhad

It is a good honor to be here representing TDCX to accept this award. Despite all the challenges we have encountered thi...

Lim Chee Gay Group Chief Human Resource Officer, TDCX

UOB is very committed to growing our own timber and we believe strongly in continuous learning. Winning this award is a ...

Benny Chan Head of Channels, Group Channels & Digitalisation, United Overseas Bank

This award goes to both the Infosys team and Tennis Australia. The past 18 months has been challenging for many organiza...

Wilhelmina Duyvestyn AVP Marketing & PR, Infosys Australia & New Zealand

I first want to thank the Asian Experience Awards team for recognising the Align Technology. It’s a wonderful testi...

Raj Pudipeddi Chief Product and Marketing Officer, SVP and Managing Director, Asia Pacific, Align Technology

This is a big honour for us. We are very, very encouraged by the award which recognises the service quality of our front...

Donald Tan Chief Executive Officer, China Telecom Global

It is such an honour. It is great to be recognised for continuing digital innovation. ...

Tanya Godbeer Head of Partnerships, DirectAsia Insurance Singapore

This award will give Paybooc even greater momentum to enable it to drive payment experience around the world.  ...

Kiyoon Sung Executive Manager of Paybooc Department, BC Card

We are very humbled and honored by this award. Winning an Asian Experience Award will continue driving us to study, anal...

Ferry Kusnowo Executive Director, Lazada Indonesia

It’s very heartening for us to win awards for both SNACK and TRIBE in this inaugural Asian Experience Awards and it’s re...

Goh Ze Hui Business Lead & Launcher, NTUC Income

It’s such an inspiration. We are truly grateful for the recognition you have given us. These awards are really a testame...

Peter Faulhaber Head of Wealth and Personal Banking, HSBC

We are honoured to have won this industry award. This recognition is a testament to us being at the forefront of providi...

Cheong Min Ming Head of Retail Digital, UOB Malaysia

For my team, this award is evidence of their resilience and hard work through the years of continuous improvements. This...

Jerome Lo Wai Learning Technologies & Digital Media, Centre for IT Services, Nanyang Technological University, Singapore

It is an honour to be recognised as the Malaysian Banking Digital Experience of the Year given that digital solutions ar...

Chew Siew Khing Head, Accounts, Payables & Receivables, OCBC Malaysia

To us, it validates the work we’ve been doing to try to bring people into the forefront of our innovation and delivery o...

Veejay Madhavan Chief Executive Officer, Prudential Laos

We are really, really, honoured to be recognised for Singapore Employee Experience of the Year in the Business Services ...

Chua Sing Ling Vice President and Head, Singapore Market, Group Human Resources, Certis

Thank you Asian Business Review for the recognition. We are delighted to be recognised for our continuous drive to make ...

Christine Ng Head of New Business & Underwriting, Singlife with Aviva

It is our pleasure to be able to attain this award. It is a huge compliment for the team. This award recognises our...

Merlyn Tsai Head of Consumer Banking, Digital and Customer Experience, CIMB Bank Berhad, Singapore Branch

We are humbled and honoured to receive this award. There are many players, other companies, in this space which all stri...

Alvin Neo Chief Customer and Marketing Officer, NTUC FairPrice

Thank you Asian Business Review for awarding the award to Chubb Life Vietnam. I, myself, feel proud to be the winner of ...

Nguyen Hong Son Country President, Chubb Life Vietnam

Thank you to you, the Asian Business Review, and the panel of judges for recognising the innovation of Yanolja Cloud. We...

David Peller Executive Vice President, Yanolja Cloud Pte. Ltd.

It’s an honour to receive this award in behalf of the team and to be recognised for our contribution in the insurance in...

Ron Wee Growth Hacker, Income Insurance Limited

On behalf of OCBC bank, we’d like to thank everyone at the Asian Experience Awards for the honour. Indeed it is a huge r...

Wong Chuu Haw (Keith) Vice President, Head of Group Digital Office, OCBC Bank

On behalf of the Krungsri employees, first of all, we are very proud to receive the Asian Experience Award in 2022 for t...

Congcin Congcar Head of Krungsri Auto Group

Thank you to the panel of judges for awarding Talk2 Solutions for Cambodia Service Experience of the Year 2022. It reall...

Kok Khin Mao Board Director and Chief Executive Officer, Talk2 Solutions Co., Ltd

I would like to Asian Experience Awards which let us show this great event in China to the whole Asia and whole world ...

Silvia Lu Marketing Manager, Greater China, Brown-Forman China

I am truly honoured to be recognised by the Asian Business Review for the Customer Experience of the Year award and I wo...

Dr. Chalee Asavathiratham Senior Executive Vice President, Chief Digital Banking Officer, Siam Commercial Bank Public Company Limited

It is an honour to accept these awards on behalf of J&T Express. J&T Express started from humble beginnings in M...

Alice Yeung Sales and Marketing Director, J&T Express Singapore

I’m very much honoured to represent our company. On behalf of everyone in Allianz PNB, thank you for the honour for bein...

Kathy Oliva Head of Human Resources, Allianz PNB Life Insurance, Inc.

We’re extremely grateful and on behalf of our colleagues here in Zurich Malaysia, we’re extremely grateful for this reco...

Junior Cho Country Head, Zurich Malaysia

It is a great pleasure to accept the award on behalf of UOB. It is a true testament of our commitment to provide the bes...

Mohamad Fazli Bin Mohamad Sarujee Country Head, Technology & Operations, United Overseas Bank (Malaysia) Bhd

It's an honor to be accepting this award on behalf of my colleagues here at Western Digital. I wanna thank the Asian Bus...

Christian Ramirez Sr. Director, APAC Firmware Engineering, Western Digital Tech and Regional

On behalf of KBTG, we are very honored and we are very glad to receive this award. I think we are working very hard and ...

Ruangroj Poonpol Group Chairman, KASIKORN Business-Technology Group

On behalf of AstraZeneca Indonesia, we are really honored to get an award. This is not only for us, AstraZeneca Indonesi...

Sewhan Chon Country President, PT. AstraZeneca Indonesia

On behalf of Vista Land and the whole Villar Group, it is a great pleasure to receive this recognition from the Asia Exp...

Brian Edang Chief Financial Officer & Head, Investor Relations, Vista Land

On behalf of my management team, colleagues, and staff in Petronas, we would like to thank everyone in Asian Business Re...

Mazri Mohd Ali Head of Operational Excellence, Center of Excellence, PETRONAS Carigali

We are very glad to be on the spot, we are super happy to be here after this prestigious win in the Asian Business Revie...

Philip Joseph Senior Vice President Customer Experience & Service Operation, Indosat Ooredoo Hutchison (IM3 Brand)

Thank you, Asian Business Review, for this recognition and award. I am honored to receive this award on behalf of Avis M...

Mohd Syahrul Bin Yusuf Chief Operating Officer, AVIS Malaysia

We, at HSBC Philippines, would like to thank the Asian Experience Awards for awarding us two awards this year- the Phili...

Peter Faulhaber Head of Wealth and Personal Banking, HSBC Philippines

I have to say that this really is a pleasure for us. It is our second time to win this award. Thanks for giving us this ...

Merlyn Tsai Head of Consumer Banking & Digital, CIMB Bank Berhad, Singapore Branch

Globe Telecom is very happy to accept this award. This award is not just for the Employee Experience team, this is for t...

Mark Dimaisip Employee Experience Head, Globe Telecom

We are thrilled to know that we, the FrieslandCampina Vietnam, has won the award- Customer Experience of the Year. Thank...

Truong Huynh Diem Chi Specialized Nutrition Director, FrieslandCampina Vietnam

Watch videos from past winners

Asian Experience Awards 2022 Winner: Chubb Life Vietnam

Asian Experience Awards 2022 Winner: Yanolja Cloud Pte. Ltd.

Asian Experience Awards 2022: Income Insurance Limited

Asian Experience Awards 2022 Winner: OCBC Bank

Asian Experience Awards 2022 Winner: Krungsri Auto (GO application by Krungsri Auto)

Asian Experience Awards 2022 Winner: Talk2 Solutions Co., Ltd

Asian Experience Awards 2022 Winner: Brown-Forman China

Asian Experience Awards 2022 Winner: Siam Commercial Bank Public Company Limited

Asian Experience Awards 2022 Winner: J&T Express Singapore

Asian Experience Awards 2022 Winner: Allianz PNB Life Insurance, Inc.

Asian Experience Awards 2022 Winner: Zurich Malaysia

Asian Experience Awards 2022 Winner: United Overseas Bank (Malaysia) Bhd

Asian Experience Awards 2022 Winner: Western Digital Tech and Regional Center (M) Sdn Bhd

Asian Experience Awards 2022 Winner: KASIKORN Business-Technology Group

Asian Experience Awards 2022 Winner: PT. AstraZeneca Indonesia

Why should you enter

SHARE YOUR STORY

Talk about your winning project in an interview that you can share with clients, peers, and colleagues to let them know that you are an award-winning company.

AMPLIFY

Reach potential clients as you let your initiatives be recognised and honoured in Asia.

EXPOSURE

Have the opportunity to be featured in the definitive magazine for business elites in Asia, the Asian Business Review. With its quarterly with circulation of 24,737 copies reaching 98,948 readers and over 245,038 monthly active users in its website, you are sure to reach elite level decision makers in the region. 

Meet the Judges

Guillaume Sachet

Guillaume Sachet

Partner, Head, Customer Practice
KPMG

Loretta Fong

Loretta Fong

Partner, Entrepreneurial Group of the Assurance Division
PwC Hong Kong

Roger Loo

Roger Loo

Executive Director, Head of Management Consulting Services
BDO Singapore

Jiak See Ng

Jiak See Ng

Asia Pacific Financial Advisory Leader
Deloitte Asia Pacific

Peter Eckert

Peter Eckert

Partner, Consulting
Ernst & Young Advisory Pte. Ltd

Guidelines/Criteria

GUIDELINES

  • Nomination is open to companies with an office in Asia.

  • The entries will be deliberated by a panel of experts from the region’s top accounting firms based on the judging criteria below.

  • Nomination is free of charge. If your company wins, you are obliged to book any of the winners package options to get the below entitlements. Invoice will only be sent after the announcement of winners.

ELIGIBILITY

The awards programme is on the lookout for outstanding experience initiatives such as projects, products, services, strategies, campaigns, or case studies that were either:

• launched, in part or full, over the last 24 calendar months

• launched prior to 24 calendar months and had any recent improvements or upgrades

Companies in the following industries are not eligible to join the awards programme: cryptocurrency, tobacco, multilevel marketing, and products with claim of health benefits.

CATEGORIES

The awards will be given on a country-level basis. There will be one winner per category and its corresponding industry for each country.

  • Brand Experience of the Year

  • Customer Experience of the Year

  • Digital Experience of the Year

  • Distribution Experience of the Year

  • Employee Experience of the Year

  • Partner Experience of the Year

  • Product Experience of the Year

  • Sales Experience of the Year

  • Service Experience of the Year

  • User Experience of the Year


INDUSTRY CATEGORIES

  • Accounting Services
  • Advertising
  • Aerospace
  • Aerospace & Defense
  • Agriculture
  • Airline
  • Analytics
  • Apparel
  • Architecture
  • Automotive Services
  • Automotive & Transport Equipment
  • Automotive & Transport System
  • Aviation
  • Banking
  • Beauty & Cosmetics
  • Broadband Telecommunication
  • Broadcasting
  • Brokerage
  • Building Services & Facilities
  • Business Insurance
  • Business Services
  • Business Travel Technology
  • Cargo Handling
  • Charitable Institution
  • Chemicals
  • Cloud Services
  • Commercial Building Construction
  • Commercial Real Estate Trust
  • Compliance Consulting
  • Computer Hardware
  • Computer Services
  • Computer Software
  • Conglomerates
  • Consulting
  • Consumer Products - Durables
  • Consumer Products - Non-Durables
  • Corporate Advisory
  • Credit Solutions Technology
  • Data Center
  • Declaring Agent
  • Department Stores
  • Dining & Entertainment
  • Diversified Services
  • E-Commerce
  • Education
  • Electronics
  • Electronic Manufacturing
  • Energy
  • Engineering
  • Environmental Services
  • Executive Search
  • Financial Services
  • Financial Technology
  • FMCG
  • Food & Beverage
  • Food Manufacturing Solutions
  • Food Safety
  • Food Science
  • Fundraising
  • Furniture and Fixture
  • General Insurance
  • Government
  • Health Products & Services
  • Healthcare
  • Healthcare Technology
  • Heavy Civil Construction
  • Hospitality & Leisure
  • Human Resource Technology
  • Human Resources Consulting
  • Industrial Construction
  • Industrial Engineering
  • Industrial Services
  • Infection Control
  • Insurance Broker
  • Interior Design
  • Internet/New Media
  • Investment Banking
  • IT Services
  • Life Insurance
  • Legal
  • Logistics
  • Luxury Retail
  • Machining and Tooling
  • Manufacturing
  • Manufacturing Technology
  • Marine and Offshore Engineering
  • Marine Services
  • Marketing
  • Marketing Technology
  • Materials & Construction
  • Media & Entertainment
  • Metals & Mining
  • Motion Picture & Video
  • Music
  • Networking Technology
  • Non-Profit Organization
  • Oil & Gas
  • Outsourcing
  • Payments
  • Personal Insurance
  • Pharmaceuticals
  • Printing Technology
  • Printing and Signages
  • Property Services
  • Real Estate
  • Reinsurer
  • Remittance
  • Renewable Energy
  • Residential Building Construction
  • Residential Product Manufacturing
  • Retail
  • Safety & Security
  • Semiconductor
  • Shipping
  • Social Media Marketing
  • Sports
  • Supply Chain
  • Technology
  • Telecommunications
  • Television
  • Tourism
  • Trade Technology
  • Training and Development
  • Transportation
  • Travel Retail
  • Travel Services
  • Utilities
  • Venture Capital
  • Virtual Banking
  • Wholesale

CRITERIA FOR JUDGING

The entries will be reviewed by the judges based on the following:

  • Background - What was the inspiration behind the initiative? Who were the relevant stakeholders and how were their needs identified and understood?

  • Uniqueness & Innovation - What was especially creative or innovative about the initiative?

  • Effectiveness - What were the initiative’s objectives and targets? How were they achieved and what measures have been used to assess its success?

  • Impact - What was the initiative’s impact on your company and industry?

  • Dynamism - Is the initiative flexible to changes and progressive opportunities?

HOW TO ENTER?

1. Go to the online nomination form and read the nomination guidelines.

2. Fill in the required details about the company and contact person for the nomination.

3. Select your category.

4. Provide your project title, 500-word write-up, client feedback (if any), key achievements, and photos of the project that you are nominating.

5. Wait for the nomination confirmation email and acknowledge it once received.

Note:
- Companies may submit up to three (3) entries.
- Each nomination form is valid for one entry only. Fill out the form again if you will nominate another project or in another category.
- Photos are required while supporting documents are optional but will highly increase the chances of winning.
- Nomination is free of charge. If you win, you are obliged to proceed booking your chosen winner’s package option.

PRICING

Nomination is free. If your company wins, you are obliged to book the exclusive winner’s package. To know more about the pricing and entitlements, please email jane@charltonmediamail.com.

*The awarding and interviews with winning companies will be held virtually through digital award presentations. Trophies will be couriered to the winning companies' addresses.

Watch last year's award presentation and interview videos here.

Past Winners

ABB

  • Australia Sales Experience of the Year - Technology

Accor Greater China

  • China Partner Experience of the Year - Hospitality & Leisure
  • China Product Experience of the Year - Hospitality & Leisure

Agung Sedayu Group

  • Indonesia Brand Experience of the Year - Real Estate

AIA Company Limited

  • Thailand Employee Experience of the Year - Life Insurance

AP (Thailand) Public Company Limited

  • Thailand Digital Experience of the Year - Real Estate

Bank Syariah Indonesia

  • Indonesia Customer Experience of the Year - Banking

Brown-Forman Spirits (Shanghai) Co., Ltd.

  • China Brand Experience of the Year - Food and Beverage

Cathay Cargo

  • Hong Kong User Experience of the Year - Logistics

Cathay Pacific

  • Hong Kong User Experience of the Year - Airline

China Mobile International (Singapore) Pte Ltd

  • Singapore Brand Experience of the Year - Telecommunications

DRB-HICOM EZ-Drive Sdn Bhd (Avis Malaysia)

  • Malaysia Customer Experience of the Year - Car Rentals

DXC Technology

  • Brunei-Indonesia-Malaysia Employee Experience of the Year - IT Services

Eastern Communications

  • Philippines Customer Experience of the Year - Telecommunications

Everise
Singapore Employee Experience of the Year - Business Services

Fatima Fertilizer Company Limited

  • Pakistan Digital Experience of the Year - Agriculture

FedEx Philippines

  • Philippines Customer Experience of the Year - Logistics
  • Philippines Digital Experience of the Year - Logistics
  • Philippines Employee Experience of the Year - Logistics

Flash Express (Thailand) Company Limited

  • Thailand Distribution Experience of the Year - Transportation

Fluor Daniel, Inc. - Philippines

  • Philippines Employee Experience of the Year - Engineering

Frasers Property (Commercial) Thailand

  • Thailand Customer Experience of the Year - Real Estate

Fresenius Medical Care Pte Ltd

  • Singapore Product Experience of the Year - Health Products & Services

GoTyme Bank Philippines

  • Philippines Customer Experience of the Year - Banking

HSBC Life (Singapore) Pte. Ltd.

  • Singapore Brand Experience of the Year - Life Insurance

Income Insurance Limited

  • Singapore Digital Experience of the Year - Personal Insurance

Krungsri Auto

  • Thailand Customer Experience of the Year - Banking

Krungthai Bank PCL

  • Thailand Service Experience of the Year - Banking

Kuala Lumpur Convention Centre

  • Malaysia Partner Experience of the Year - Exhibition Centre

Lintasarta

  • Indonesia Employee Experience of the Year - Telecommunications

Medical Center Manila, Inc.

  • Philippines Digital Experience of the Year - Healthcare

Mercedes-Benz Singapore Pte. Ltd.

  • Singapore Product Experience of the Year - Automotive Services

MetLife Japan
Japan Customer Experience of the Year - Life Insurance

Ministry of Energy and Infrastructure

  • United Arab Emirates Customer Experience of the Year - Energy
  • NTT DATA, Inc
  • Singapore Digital Experience of the Year - Technology
  • Singapore Employee Experience of the Year - Technology

OCBC

  • Singapore Digital Experience of the Year - Banking
  • Singapore Employee Experience of the Year - Banking

OCBC Bank Malaysia

  • Malaysia Customer Experience of the Year - Banking

Petroliam Nasional Berhad

Philippine National Bank

  • Philippines Digital Experience of the Year - Banking

Pluit Village

  • Indonesia Customer Experience of the Year - Retail

Pru Life UK

  • Philippines Product Experience of the Year - Life Insurance
  • Philippines User Experience of the Year - Life Insurance

PT Artajasa Pembayaran Elektronis

  • Indonesia Product Experience of the Year - Financial Services
  • Indonesia Service Experience of the Year - Financial Services

PT Bank CIMB Niaga Tbk

  • Indonesia Digital Experience of the Year - Banking
  • Indonesia Employee Experience of the Year - Banking

PT Bank OCBC NISP, Tbk

  • Indonesia Brand Experience of the Year - Banking
  • Indonesia Product Experience of the Year - Banking

PT Bank Tabungan Negara (Persero) Tbk.

  • Indonesia Partner Experience of the Year - Banking
  • Indonesia Service Experience of the Year - Banking

PT Endress+Hauser Indonesia

  • Indonesia Employee Experience of the Year - Electronic Manufacturing
  • Indonesia Service Experience of the Year - Electronic Manufacturing

PT PLN (Persero)

  • Indonesia Digital Experience of the Year - Energy
  • Indonesia User Experience of the Year - Energy

PT Zurich Asuransi Indonesia, Tbk

  • Indonesia Digital Experience of the Year - Financial Services

RHB Bank Berhad, Singapore

  • Singapore Customer Experience of the Year - Banking

Roche Hong Kong Limited

  • Hong Kong Customer Experience of the Year - Pharmaceuticals

Samsung Malaysia Electronics

  • Malaysia Brand Experience of the Year - Electronics
  • Malaysia Service Experience of the Year - Electronics

Shell Malaysia Trading Sdn Bhd

  • Malaysia Partner Experience of the Year - Energy

Shell Pilipinas Corporation

  • Philippines Distribution Experience of the Year - Energy
  • Philippines User Experience of the Year - Energy

Sindh Engro Coal Mining Company

  • Pakistan Customer Experience of the Year - Metals & Mining

Singtel

  • Singapore Digital Experience of the Year - Telecommunications

Snappymob

  • Malaysia User Experience of the Year - Computer Software

Southeast Life Insurance (SE Life)

  • Thailand Service Experience of the Year - Life Insurance

SPTel

  • Singapore Customer Experience of the Year - Telecommunications

Tawuniya

  • Saudi Arabia Digital Experience of the Year - Financial Services

Teleperformance

  • India Digital Experience of the Year - Business Travel Technology

The Siam Commercial Bank PCL (SCB)

  • Thailand Digital Experience of the Year - Banking

United Overseas Bank (Malaysia) Bhd.

  • Malaysia Digital Experience of the Year - Financial Services

United Overseas Bank (Thai) Public Company Limited

  • Thailand Employee Experience of the Year - Banking

AECOM Global Business Services Philippines ROHQ

  • Philippines Employee Experience of the Year - Shared Services

Allianz PNB Life Insurance, Inc.

  • Philippines Employee Experience of the Year - Financial Services

AVIS MALAYSIA

  • Malaysia Customer Experience of the Year - Car Rentals

BDO Unibank, Inc.

  • Philippines Product Experience of the Year - Banking

Castrol Lubricants Middle East

  • United Arab Emirates Customer Experience of the Year - Oil & Gas

Brown-Forman China

  • China Brand Experience of the Year - Food & Beverage

Chubb Life Vietnam

  • Vietnam Brand Experience of the Year - Life Insurance

CIMB BANK (VIETNAM) LIMITED

  • Vietnam Partner Experience of the Year - Banking

CIMB Bank Berhad, Singapore Branch

  • Singapore Digital Experience of the Year - Banking

CUCKOO International (MAL) Sdn Bhd

  • Malaysia Service Experience of the Year - Health Products & Services
  • Malaysia Product Experience of the Year - Beauty & Cosmetics

DXC Technology

  • Brunei Employee Experience of the Year - IT Services
  • Indonesia Employee Experience of the Year - IT Services

FrieslandCampina Vietnam

  • Vietnam Customer Experience of the Year - Food & Beverage

Globe Telecom

  • Philippines Employee Experience of the Year - Telecommunications

HSBC Philippines

  • Philippines Brand Experience of the Year - Banking
  • Philippines Employee Experience of the Year - Banking

Hwahsia Glass

  • Taiwan Digital Experience of the Year - Manufacturing

IBM Philippines

  • Philippines Employee Experience of the Year - Technology

INDOSAT OOREDOO HUTCHISON (IM3 Brand)

  • Indonesia User Experience of the Year - Telecommunications
  • Indonesia Customer Experience of the Year - Telecommunications

J&T Express Singapore

  • Singapore Employee Experience of the Year - Logistics
  • Singapore Partner Experience of the Year - Logistics

KASIKORN Business-Technology Group

  • Thailand Employee Experience of the Year - Financial Technology

Krungthai Bank PLC

  • Thailand Employee Experience of the Year - Banking

Krungsri Auto (GO application by Krungsri Auto)

  • Thailand Digital Experience of the Year - Banking

Income Insurance Limited

  • Singapore Digital Experience of the Year - Financial Services

OCBC Bank

  • Singapore Employee Experience of the Year - Banking
  • Singapore Product Experience of the Year - Banking
  • Singapore User Experience of the Year - Banking

Palo Alto Networks

  • Singapore Customer Experience of the Year - Cybersecurity

Petroliam Nasional Berhad

  • Malaysia Digital Experience of the Year - Oil & Gas

Prudential Life Assurance Thailand

  • Thailand Service Experience of the Year - Life Insurance

PT Sodexo Indonesia

  • Indonesia Service Experience of the Year - Business Services

PT. AstraZeneca Indonesia

  • Indonesia Customer Experience of the Year - Pharmaceuticals

PTT Exploration and Production Public Company Limited

  • Thailand Brand Experience of the Year - Oil & Gas

Rakuten Trade Sdn Bhd

  • Malaysia Digital Experience of the Year - Brokerage

Rizal Commercial Banking Corporation

  • Philippines Digital Experience of the Year - Banking

SARSABZ FERTILIZERS

  • Pakistan Digital Experience of the Year - Agriculture

Schneider Electric Vietnam

  • Vietnam Digital Experience of the Year - Energy

Siam Commercial Bank Public Company Limited

  • Thailand Customer Experience of the Year - Banking

Standard Chartered Bangladesh

  • Bangladesh Digital Experience of the Year - Banking

TAG Innovation

  • Pakistan Digital Experience of the Year - Financial Services

Talk2 Solutions Co., Ltd

  • Cambodia Service Experience of the Year - Business Services

Thanh Thanh Cong Bien Hoa Joint Stock Company (TTC Sugar)

  • Vietnam Customer Experience of the Year - Agriculture

Traphaco Joint Stock Company

  • Vietnam Customer Experience of the Year - Pharmaceuticals

United Overseas Bank (Malaysia) Bhd

  • Malaysia Customer Experience of the Year - Banking

Vista Land & Lifescapes, Inc.

  • Philippines Digital Experience of the Year - Real Estate

Watsons International

  • Hong Kong Customer Experience of the Year - Retail

Western Digital Tech and Regional Center (M) Sdn Bhd

  • Malaysia User Experience of the Year - Technology

Yanolja Cloud Pte. Ltd.

  • Singapore Digital Experience of the Year - Travel Services

Zurich Malaysia

  • Malaysia Brand Experience of the Year - Financial Services
  • Malaysia Customer Experience of the Year - Financial Services (Insurance)

AIA Singapore

  • Singapore Digital Experience of the Year - Financial Services

ALIGN TECHNOLOGY

  • Singapore Brand Experience of the Year - Healthcare Technology

Allianz PNB Life Insurance, Inc.

  • Philippines Brand Experience of the Year - Life Insurance

AYA SOMPO Insurance

  • Myanmar Customer Experience of the Year - General Insurance

BC Card

  • South Korea User Experience of the Year - Payments

Certis

  • Singapore Employee Experience of the Year - Business Services

China Telecom Global

  • Customer Experience of the Year - Telecommunications

CIMB Bank Berhad, Singapore Branch

  • Singapore Customer Experience of the Year - Banking
  • Singapore Product Experience of the Year - Banking

CTBC BANK

  • Taiwan Digital Experience of the Year - Banking

DirectAsia Insurance Singapore

  • Singapore Distribution Experience of the Year - General Insurance

FairPrice Group

  • Singapore User Experience of the Year - Retail

HSBC Philippines

  • Philippines Brand Experience of the Year - Banking
  • Philippines Partner Experience of the Year - Banking

Infosys

  • Australia Digital Experience of the Year - IT Services

Lazada Indonesia

  • Indonesia Digital Experience of the Year - E-Commerce
  • Indonesia Product Experience of the Year - E-Commerce

Nanyang Technological University, Singapore

  • Singapore Digital Experience of the Year - Education

NTUC Income Insurance Cooperative Limited

  • Singapore Digital Experience of the Year - Life Insurance
  • Singapore Product Experience of the Year - Life Insurance

OCBC Bank (Malaysia) Berhad

  • Malaysia Digital Experience of the Year - Banking

Progresif Sendirian Berhad

  • Brunei Employee Experience of the Year - Telecommunications

Prudential Laos

  • Laos Employee Experience of the Year - Life Insurance

SAP Customer Experience APJ

  • Singapore Brand Experience of the Year - Technology

Singlife with Aviva

  • Singapore Service Experience of the Year - Financial Services

Studio Messa

  • Australia Brand Experience of the Year - Dining & Entertainment

Sun Life Malaysia

  • Malaysia Customer Experience of the Year - Life Insurance

TDCX

  • Malaysia Employee Experience of the Year - Data Center

UNITED OVERSEAS BANK (MALAYSIA) BERHAD

  • Malaysia Customer Experience of the Year - Banking

United Overseas Bank

  • Singapore Employee Experience of the Year - Financial Services

UOB Malaysia

  • Malaysia Product Experience of the Year - Financial Services

Contact Us

For more details, contact:

Jane Patiag

+(65) 3158 1386 ext. 217

awards@charltonmediamail.com

Meet the Judges

Guillaume Sachet

Guillaume Sachet

Partner, Head, Customer Practice
KPMG

Loretta Fong

Loretta Fong

Partner, Entrepreneurial Group of the Assurance Division
PwC Hong Kong

Roger Loo

Roger Loo

Executive Director, Head of Management Consulting Services
BDO Singapore

Jiak See Ng

Jiak See Ng

Asia Pacific Financial Advisory Leader
Deloitte Asia Pacific

Peter Eckert

Peter Eckert

Partner, Consulting
Ernst & Young Advisory Pte. Ltd

Asian Experience Awards Testimonials

Asian Experience Awards 2022 Winner: Chubb Life Vietnam

Asian Experience Awards 2022 Winner: Yanolja Cloud Pte. Ltd.

Asian Experience Awards 2022: Income Insurance Limited

Asian Experience Awards 2022 Winner: OCBC Bank

Asian Experience Awards 2022 Winner: Krungsri Auto (GO application by Krungsri Auto)

Asian Experience Awards 2022 Winner: Talk2 Solutions Co., Ltd

Asian Experience Awards 2022 Winner: Brown-Forman China

Asian Experience Awards 2022 Winner: Siam Commercial Bank Public Company Limited

Asian Experience Awards 2022 Winner: J&T Express Singapore

Asian Experience Awards 2022 Winner: Allianz PNB Life Insurance, Inc.

Asian Experience Awards 2022 Winner: Zurich Malaysia

Asian Experience Awards 2022 Winner: United Overseas Bank (Malaysia) Bhd

Asian Experience Awards 2022 Winner: Western Digital Tech and Regional Center (M) Sdn Bhd

Asian Experience Awards 2022 Winner: KASIKORN Business-Technology Group

Asian Experience Awards 2022 Winner: PT. AstraZeneca Indonesia

Asian Experience Awards 2022 Winner: Vista Land & Lifescapes, Inc.

Asian Experience Awards 2022 Winner: Petroliam Nasional Berhad

Asian Experience Awards 2022 Winner: INDOSAT OOREDOO HUTCHISON (IM3 Brand)

Asian Experience Awards 2022 Winner: AVIS MALAYSIA

Asian Experience Awards 2022 Winner: HSBC Philippines

Asian Experience Awards 2022 Winner: CIMB Bank Berhad, Singapore Branch

Asian Experience Awards 2022 Winner: Globe Telecom

Asian Experience Awards 2022 Winner: DXC Technology

Asian Experience Awards 2022 Winner: FrieslandCampina Vietnam

Asian Experience Awards 2021 Winner: Allianz PNB Life

Asian Experience Awards 2021 Winner: SAP Customer Experience APJ

Asian Experience Awards 2021 Winner: Progresif Sendirian Berhad

Asian Experience Awards 2021 Winner: TDCX

Asian Experience Awards 2021 Winner: United Overseas Bank

Asian Experience Awards 2021 Winner: Infosys

Asian Experience Awards 2021 Winner: Align Technology

Asian Experience Awards 2021 Winner: China Telecom Global

Asian Experience Awards 2021 Winner: DirectAsia Insurance Singapore

Asian Experience Awards 2021 Winner: BC Card

Asian Experience Awards 2021: Lazada Indonesia

Asian Experience Awards 2021 Winner: NTUC Income

Asian Experience Awards 2021 Winner: HSBC

Asian Experience Awards 2021 Winner: UOB Malaysia

Asian Experience Awards 2021 Winner: Nanyang Technological University, Singapore

Asian Experience Awards 2021 Winner: OCBC Malaysia

Asian Experience Awards 2021 Winner: Prudential Laos

Asian Experience Awards 2021 Winner: Certis

Asian Experience Awards 2021 Winner: Singlife with Aviva

Asian Experience Awards 2021 Winner: CIMB Bank Berhad, Singapore Branch

Asian Experience Awards 2021 Winner: NTUC Fairprice

Awards Highlights

Bank BTN excels at the Asian Experience Awards 2023, securing two prestigious awards

Dec 20, 2023
Categories:
Co-Written / Partner

With a focus on innovation, customer-centricity, and digitalisation, Bank BTN is well on its way to achieving its vision of becoming the best mortgage bank in Southeast Asia by 2025.


PT Bank Tabungan Negara (Persero) Tbk (Bank...

Southeast Life Insurance (SE Life) delivers a Line OA solution beyond conventional boundaries

Nov 08, 2023
Categories:
Co-Written / Partner

SE Life's Managing Director, Mrs Prettaya Sutchasila, shared why SE Life is honoured for pioneering digital transformation in Thailand's life insurance sector.


Southeast Life Insurance (SE Life) has achieved a remarkable...

Powering growth through unified cloud experience with Tata Communications

Oct 30, 2023
Categories:
Co-Written / Partner

Explore how Tata Communications' strategic collaboration with InterGlobe addressed multifaceted challenges, optimised bandwidth efficiency, and propelled growth.


In today's digital landscape, the efficient management of data...

Banking on employee engagement paves UOB Thailand's path to success

Oct 25, 2023
Categories:
Co-Written / Partner

Discover how UOB Thailand's commitment to exceptional employee experiences propelled it to win Thailand Employee Experience of the Year - Banking at the Asian Experience Awards.


The significance of employee experiences in today...

Tawuniya honoured at the Asian Experience Awards for redefining insurance through innovative digital solutions

Oct 24, 2023
Categories:
Co-Written / Partner

The Saudi insurer clinched the Digital Experience of the Year - Financial Services.



Tawuniya has achieved a resounding victory at the prestigious Asian Experience Awards, where they were honoured with the Digital Experience...

HIVE by Income bags Asian Technology Excellence Awards for Innovative Pay-as-you-earn micro-insurance offering

Oct 19, 2023
Categories:
Co-Written / Partner

JupViec Care offers flexible personal accident micro-insurance based on gig workers’ income, giving them unprecedented flexibility and control over their insurance coverage.



HIVE by Income, the Insurance-as-a-Service...

UOB Malaysia develops all-in-one digital banking app to meet SMEs’ needs for operational efficiency, growth opportunities 

Oct 18, 2023
Categories:
Co-Written / Partner

The bank clinches the Malaysia Digital Experience of the Year - Financial Services at the Asian Experience Awards 2023. 



UOB Malaysia has been growing alongside small- and medium-sized enterprises (SME) for over 72 years...

Fatima Fertilizer's "Salam Kissan" initiative earns prestigious Asian Experience Award

Oct 18, 2023
Categories:
Co-Written / Partner

The initiative celebrates Pakistani farmers and digital innovation.


Fatima Fertilizer's groundbreaking "Salam Kissan" initiative has secured the prestigious Pakistan Digital Experience of the Year - Agriculture accolade at the...

Frequently Asked Questions

How do I nominate?

You can send an entry via the online nomination form where you have to fill in details about your company and the project, product or service that you wish to enter. You also have to submit a 500 word write up summarizing your project details and why it should win an award.

How many winners per category?

The awards will be given on a country-level basis. There will be one winner per category and its corresponding industry for each country.

I.e. 

  • Malaysia Customer Experience Award of the Year - Banking
  • Singapore Customer Experience Award of the Year - Banking

Can I send two or more entries for our company?

You can send a maximum of three (3) entries. If you are nominating several projects, please enter each entry separately.

What can I nominate?

You can nominate outstanding experience initiatives such as projects, products, services, strategies, campaigns, or case studies that were either:

  • launched, in part or full, over the last 24 calendar months
  • launched prior to 24 calendar months and had any recent improvements or upgrades