NTT DATA lands win at Asian Experience Awards 2024 for digital powerhouse platform

The platform streamlines the quoting and order fulfilment process.

NTT DATA won the prestigious Asian Experience Awards 2024 as the Singapore Customer Experience of the Year - IT Services for its Digital Engagement Platform that enables seamless and efficient procurement, keeping clients connected throughout the quoting and order fulfilment process.

The Digital Engagement Platform features a tailored approach that adapts to clients’ processes and buying profiles, resulting in a perfect fit for their needs. It gives clients control over the entire order process. 

It also highlights a unified approach for global reach by consolidating its efforts onto a single platform, offering international clients an enhanced and seamless experience. This approach not only streamlines operations but also improves customer satisfaction and business prospects. At the same time, it reduces redundancy and maximises resource utilisation.

With personalised engagement and support, customer satisfaction levels have improved significantly, leading to higher retention rates and positive perceptions. NTT Data has also achieved 125% of FY23’s target translated into 15 clients onboarded to the platform and benefitting from the transformed digital experience with the elevated digital experience.

The company has experienced key advantages through the app with accelerated response times and reduced turnaround for quote submissions. In turn, this has improved sales performance metrics and has boosted customer satisfaction, enabling the team to focus on core activities and drive more revenue through increased productivity.

“Our Digital Engagement Platform represents a paradigm shift in procurement dynamics, offering unparalleled control and connectivity throughout the quoting and order fulfilment process. It is about making it simple and fast for our clients,” the company said.

Asian Experience Awards 2024 recognises the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact Jane Patiag at [email protected].