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1. What lies ahead for Taiwan’s neurosurgery robotic surgical systems market? 2. Oona Insurance eyes M&A to boost earnings 3. Deloitte Singapore’s Dorothy Peng explores designing emotionally intelligent brand experiences in the age of AI 4. Singapore’s Pyxis eyes Asia for solar-powered boat expansion 5. KPMG in Singapore’s Guillaume Sachet on the role of AI and empathy in redefining the customer experienceResource Center
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Deloitte Singapore’s Dorothy Peng explores designing emotionally intelligent brand experiences in the age of AI
She emphasised how personification, not just personalisation, is reshaping the future of customer experience.