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Asian Experience Awards

Avis Malaysia strengthens service commitment through customer experience initiatives

Avis Malaysia is prioritising customer loyalty and enhancing their rental experiences, with its  agenda centred on enhancements for comfort and memorable journeys.

Bank BTN excels at the Asian Experience Awards 2023, securing two prestigious awards

With a focus on innovation, customer-centricity, and digitalisation, Bank BTN is well on its way to achieving its vision of becoming the best mortgage bank in Southeast Asia by 2025.

Asian Experience Awards 2023: United Overseas Bank (Malaysia) Bhd.

Ho Hui Ming, Executive Director and Country Head of Business Banking at UOB Malaysia, highlights the UOB SME app, a comprehensive platform designed for SMEs' digital transformation.

Vietnam Technology Excellence Awards 2023 Winner: HIVE by Income

Edlyn Khoo, Head of Regional Business at HIVE by Income, shares their award-winning initiative JupViec Care, a personal accident micro-insurance product designed in collaboration with Vietnam housekeeping agency JupViec, which earned them the Vietnam Technology Excellence Award for Fintech – Financial at the Asian Technology Excellence Awards.

Asian Experience Awards 2023 Winner: Krungthai Bank PCL.

Dollada Bhuvasethasai, Executive Vice President of Customer Insights at Krungthai Bank PCL, unveils the transformative WE CARE initiative, a powerful tool for customers to provide instant feedback via scanning QR codes, which earned them the Thailand Service Experience of the Year – Banking award at the Asian Experience Awards. 

Asian Experience Awards 2023 Winner: MetLife Japan

Hear from Yasunari Matsuzaka, Head of CX Design at MetLife Japan, as he discusses MetLife’s win at the Asian Experience Awards, securing Japan Customer Experience of the Year - Life Insurance for the groundbreaking Life Invest Dashboard. 

Asian Experience Awards 2023 Winner: Eastern Communications

Hannah Lazatin, Head of Brand Communications, and Marisol Salud, Head of Customer Experience, at Eastern Communications, delve into their efforts toward customer service and personal connections, acknowledging the importance of human interactions in the face of the pandemic and digital changes.