Asian Experience Awards

The company earned double honours by shifting retail relationships into nationwide community participation.

The restaurant, managed by PT Selera Nikmat Nusantara (Selera Group), took home the Indonesia Customer Experience of the Year - Food & Beverage accolade.

Celebrating the people and ideas making a meaningful impact on customer and employee journeys across Asia.

The organisation combined industry expertise, technology, and frontline capabilities to transform customer operations across banking, travel, and retail.

The enterprise introduced a parent-child GSM bundle and transformed its telecom app into an AI-driven ecosystem, embodying its brand promise "AIsa Hai Future.”

The bank enhanced its contact centre through multi-platform digital solutions that streamlined service journeys.

The organisation secured dual honours for its print journal platform and digital flood simulation system.

The financial institution secured a triple victory across customer, digital, and service experience categories.

The bank simplified end-to-end banking journeys and expanded digital servicing capabilities.

The initiative celebrated field service engineers through an employee-led campaign that brought the brand to life.

The company transformed mandatory compliance training into a digital escape room experience for its regional workforce.

The insurer introduced Singapore’s first in-house service to help customers navigate complex healthcare journeys.

The company secured two prestigious titles for its innovative customer service model and digital platform.

The company connected transport, retail, travel benefits, and payment innovation to deliver more effortless journeys across Asia Pacific.

Recognition for digital and employee experience highlights Daythree’s transformation through technology, AI, behavioural insights and human-centred design.

The company shifted broadband from speed tiers to a lifestyle-led product ecosystem built around how consumers live, work, and play.