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Asian Experience Awards

Innovations should first consider business purpose and meaningful impact on the digital journey, says RSM’s Dennis Lee

He adds that the real game-changers are the most simple, convenient, global, sustainable solutions.

Great customer experience is a leadership commitment, says EY’s Sam Lo

Digitalisation, analytics can enable better products and services.

KPMG’s Guillaume Sachet believes now is the time to shift from recovery to resolve

The Customer Practice leader advocates more intelligent tools, human connections to address customers’ unique needs.