Asian Experience Awards
Yanolja Cloud’s hospitality solutions provide seamless customer service and drive operational efficiency for the travel industry
Yanolja Cloud’s hospitality solutions provide seamless customer service and drive operational efficiency for the travel industry
The Y FLUX Kiosk enables efficient contactless check-in and check-out.
Income wins Singapore Digital Experience of the Year - Financial Services at the Asian Experience Awards 2022
The company’s financial proposition has been expanded to make products more accessible.
Talk2 Solutions clinches win at Asian Experience Awards 2022
It has been recognised as one of the leading contact centre outsourcing companies amongst many industries.
Indosat Ooredoo Hutchison clinches two wins at the Asian Experience Awards 2022
The company aimed to bring a transformational impact on its brands and customers.
IBM in the Philippines transforms ways of working and engages workforce by amplifying the employee voice
This is amidst a cultural shift in the workplace and a big change in employee needs.
PETRONAS bags Malaysia Digital Experience of the Year - Oil & Gas at the Asian Experience Awards 2022
i-PIMS addresses the pain points of pipeline operators and offers an end-to-end pipeline integrity management system.
Vista Land & Lifescapes takes home major win at the Asian Experience Awards 2022
It has brought the first and largest real estate virtual expo.
Work Well: Looking into Allianz PNB Life’s employee well-being programmes
The company recognises that the key to its success is the health and well-being of employees.
Looking into CIMB Vietnam’s strategic partnerships in building digital finance ecosystem
The partnerships aim to innovate in banking products and services.
Zurich Malaysia secures two wins at Asian Experience Awards 2022
The company’s initiatives aim to engage communities and simplify processes for them.
Outstanding experience-centred initiatives honoured at the Asian Experience Awards 2022
Over 40 companies were lauded at this year’s event.
Castrol Lubricants celebrates UAE mechanics in world's biggest frame
Castrol’s “Portraits of Change” has shifted the perception around unsung heroes Mechanics’ portraits ‘hung’ in The Dubai Frame – the world’s biggest picture frame.
Proper roadmap essential in looking at customer experience’s critical elements, says EY partner
Sam Lo identified this key factor as what will help organisations understand what they need to improve on.
Established loyal customer base a formula for long-term success, says BDO Singapore director
Roger Loo noted that it is crucial for businesses to adapt to create a strategic customer experience.
Talent drives great ideas and go-to-market strategies, according to KPMG’s Guillaume Sachet
He also encourages businesses to have a 'wow' factor to stand out in a crowded marketplace.
Data is key in addressing challenges in customer experience, says Deloitte leader
Allen Wong observed that companies do not know their customers enough and do not make themselves stand out from competitors.
Quality service remains key to success in customer experience, says PwC leader
Loretta Fong also mentioned that the continuous evolution of product offerings to cope with trends is also important.
Commentary
Turning the tide on friendly fraud as Asia’s payments surge