Asian Experience Awards

Gain insights from Ernest Hui, Head of UX/UI Design, where he talks about Cathay Pacific Airways Limited's vision and steadfast commitment to maintaining an exceptional customer experience despite perceived challenges.

Join Mohd Nazmi Mohd Ali Napiah, Custodian, GTS at PETRONAS, as he discusses the innovative ProAssure™ Wrap, PETRONAS' in-house composite repair system.

Ho Hui Ming, Executive Director and Country Head of Business Banking at UOB Malaysia, highlights the UOB SME app, a comprehensive platform designed for SMEs' digital transformation.

Watch as Ernest Lee, Deputy CEO of SPTel, shares the success story behind winning the Singapore Customer Experience of the Year - Telecommunications award at the Asian Experience Awards.

Chew Siew Khing, Head of Transaction Banking Malaysia, unveils OCBC Bank (Malaysia) Berhad's success, winning the Malaysia Customer Experience of the Year – Banking Award at the Asian Experience Awards 2023.

Edlyn Khoo, Head of Regional Business at HIVE by Income, shares their award-winning initiative JupViec Care, a personal accident micro-insurance product designed in collaboration with Vietnam housekeeping agency JupViec, which earned them the Vietnam Technology Excellence Award for Fintech – Financial at the Asian Technology Excellence Awards.

Dollada Bhuvasethasai, Executive Vice President of Customer Insights at Krungthai Bank PCL, unveils the transformative WE CARE initiative, a powerful tool for customers to provide instant feedback via scanning QR codes, which earned them the Thailand Service Experience of the Year – Banking award at the Asian Experience Awards. 

Dive into the groundbreaking transformation of PT PLN (Persero) with CEO Darmawan Prasodjo.

Hear from Yasunari Matsuzaka, Head of CX Design at MetLife Japan, as he discusses MetLife’s win at the Asian Experience Awards, securing Japan Customer Experience of the Year - Life Insurance for the groundbreaking Life Invest Dashboard. 

Hannah Lazatin, Head of Brand Communications, and Marisol Salud, Head of Customer Experience, at Eastern Communications, delve into their efforts toward customer service and personal connections, acknowledging the importance of human interactions in the face of the pandemic and digital changes.

Cindy Tan, Head of Digital Channels at Singtel, offers an overview of Singtel's achievements, receiving the Singapore Digital Experience of the Year - Telecommunications award at the Asian Experience Awards. 

SE Life's Managing Director, Mrs Prettaya Sutchasila, shared why SE Life is honoured for pioneering digital transformation in Thailand's life insurance sector.

PT Endress+Hauser Indonesia (E+H Indonesia) has received two prestigious titles at the Asian Experience Awards 2023: the Indonesia Employee Experience of the Year - Electronic Manufacturing for their transformative strengths-based approach and Indonesia Service Experience of the Year - Electronic Manufacturing for their innovative implementation of Field Service Lightning (FSL).

Tune in to Armand Hermawan, President Director of PT Artajasa Pembayaran Elektronis, the winner of the Indonesia Product Experience of the Year and Indonesia Experience of the Year for Financial Services awards, as he shares the profound impact of the Quick Response Code Indonesian Standard (QRIS) on accelerating digital payments in Indonesia, which fosters greater financial inclusion.

Hear from M Fauzi Atan, Manager - Product Management of Petroliam Nasional Berhad, a customer-centric organisation prioritising both external and global security, as he discusses its digital transformations in this interview.

Explore how Tata Communications' strategic collaboration with InterGlobe addressed multifaceted challenges, optimised bandwidth efficiency, and propelled growth.