Asian Experience Awards 2023 Winner: Eastern Communications

Hannah Lazatin, Head of Brand Communications, and Marisol Salud, Head of Customer Experience, at Eastern Communications, delve into their efforts toward customer service and personal connections, acknowledging the importance of human interactions in the face of the pandemic and digital changes.

Demonstrating commitment, they organised customer service workshops for employees, treating them as brand ambassadors, and have plans to further enhance customer experience through tailored products, improved employee skills, and upgraded service touchpoints, earning them the Philippines Customer Experience of the Year for Telecommunications award at the Asian Experience Awards 2023.

Learn more here.