Asian Experience Awards

The bank has bridged Singapore and Malaysia communities with an integrated approach featuring Peranakan-themed branches, community campaigns, and cultural partnerships.

The company was applauded by the awards programme for launching initiatives for employee well-being and growth.

It won the Malaysia Customer Experience of the Year - Financial Technology and the Malaysia Digital Experience of the Year - Financial Technology categories.

The company prides itself on 25 years of leadership in wealth preservation and legacy planning in Asia.

The company won the award after delivering a significant global rebrand in record time, led completely by a small in-house team.

The company has been empowering businesses by transforming global communication with a real-time phone numbers platform.

Its Expereo Heroes initiative has created a customer-centric culture, where customers have provided positive feedback on the company’s services

Its project aims to ensure optimal plant performance, real-time system stability, and continuous availability of electricity supply to the Kalimantan interconnection.

The company was lauded for its Partners in Progress campaign and customer-centric transformation.

It has implemented several continuous improvement initiatives to provide the best service experience to its clients.

It has showcased its end-to-end digital capabilities through its collaboration with payments company Nium.

The awards programme shone a spotlight on the outstanding companies and experience initiatives.

He emphasised that brands which adapt fast, embrace innovation, and stay authentic build stronger loyalty in challenging markets.

He shares how companies can integrate personalisation, cultural sensitivity, and cross-functional collaboration to deliver trusted experiences.

She emphasised how personification, not just personalisation, is reshaping the future of customer experience.

He discusses how agentic AI and human-led strategies both play a crucial role in transforming engagement across industries.