Bank Mandiri clinches win at Asian Experience Awards 2025

The bank continues to demonstrate its leadership in digital transformation within the banking sector with its main digital channels.

PT Bank Mandiri (Persero) Tbk emerged triumphant at the coveted Asian Experience Awards 2025 with the Indonesia Customer Experience of the Year - Banking accolade for successfully optimising AI technology and its three main digital channels to respond to market dynamics and strengthen its position as a leading financial institution in Indonesia.

Amongst these channels is Bank Mandiri’s comprehensive wholesale digital super-platform, Kopra by Mandiri, which has undergone a major transformation to enhance both its user interface and user experience. Each feature has been redesigned to reflect the bank’s commitment to delivering the best wholesale solutions in the market, whilst also optimising the client experience to increase efficiency by simplifying transaction journeys. As the one-click access to wholesale banking services, the redesigned Kopra by Mandiri offers global-standard solutions in Cash Management, Trade, and Value Chain, serving a wide range of clients—from corporations and commercial businesses to financial institutions, government agencies, and SMEs.

Another channel is the financial super app Livin’ by Mandiri, which has been designed to serve the full spectrum of individual customer needs, from saving, moving, borrowing, and growing to beyond banking, offering relevant use cases, seamless experiences, and industry-first innovations. Since its launch, the app has introduced over 150 features. To further enhance this ecosystem, Bank Mandiri is integrating generative AI with data-driven behavioural personalisation to create and deliver highly customised content tailored to the unique needs and preferences of each customer. By leveraging advanced analytics and artificial intelligence, the Bank ensures that the content distributed is not only accurate and timely but also contextually relevant. This comprehensive and integrated approach increases customer engagement, builds stronger relationships, addresses customer needs, and ultimately improves the overall customer experience

Lastly, Bank Mandiri’s mobile point-of-sale platform Livin’ Merchant has simplified transactions for MSMEs and SMEs and supports closed-loop transactions whilst helping optimise low-cost funding.

In 2025, Kopra by Mandiri has recorded $737.6m in transaction value, reflecting a 22% YoY increase. Livin’ by Mandiri has also recorded 32.9 million users, 2.2 billion transactions, and a $128m transaction value. Meanwhile, Livin’ Merchant has served 2.8 million merchants.

“By combining innovation, accessibility, and scale, Bank Mandiri delivers a best-in-class digital experience that not only transforms how customers interact with financial services—but also contributes to the broader national agenda of financial inclusion and digital economic resilience,” it said.

The Asian Experience Awards recognises the ingenious initiatives of creative companies in delivering meaningful brand experiences to their stakeholders.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact Marni Marco at [email protected].