Asian Innovation Excellence Awards

David Low, Director of ADM at Singtel, highlights how the company’s PRISM platform anticipates customer needs to enable proactive engagement.

Walk through the unforgettable moments of the Asian Innovation Excellence Awards 2025.

The broadband provider earned an accolade for bringing prepaid fiber to underserved communities.

The company’s Enterprise AI Agent Programme has empowered employees to automate workflows, achieving multi-million-dollar efficiency gains across its Malaysian operations.

The company was recognised for transforming retail with AI-powered smart carts and integrated store solutions.

The company’s PRISM platform merges AI and behavioural analytics to predict churn, personalise offers, and enhance customer retention in Singapore’s telecom market.

The Customer Engagement Platform distinguished itself for transforming Vietnam’s loyalty and financial service ecosystems.

The company’s sustainability-led initiatives are transforming design and supply chains across global markets.

Catapult blends science, design, and collaboration to turn leadership development into a transformative experience.

The company’s Risk and Compliance function integrates AI innovation and learning to enhance efficiency, data quality, and excellence in risk management.

The company’s AI-powered chatbot, Casey, transformed customer engagement and streamlined service operations across its retail portfolio.

The AI Assistant chatbot boosts efficiency of agent sales representatives and enhances customer service.

Human-centred design system improves digital platforms and enhances customer experience.

The company’s “TLI Agent Role Play” initiative reshaped learning across its network, improving agent confidence, engagement, and performance.

The company’s care-driven initiatives strengthen employee well-being, inclusivity, and sustainable workplace culture.

The “Living Longer, Living Better” campaign challenges Japan’s perceptions of longevity by inspiring optimism and proactive planning.