TM R&D secures double wins at Malaysia Technology Excellence Awards 2026

Recognised for advancing AI-driven network assurance and automation in telecommunications.

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of TM Group and a subsidiary of Multimedia University (MMU), has won the Network and Broadband - Telecommunications and Automation - Telecommunications categories at the Malaysia Technology Excellence Awards 2026. The recognition celebrates the development of two platforms, ANTRIX and SMART-E, which enhance network assurance and automate large-scale infrastructure migrations across Telekom Malaysia Berhad’s (TM) nationwide network.

Developed by TM R&D in collaboration with Group Network Technology of TM, both platforms address long-standing operational challenges in network assurance and infrastructure upgrades whilst improving efficiency, visibility, and service continuity across TM’s broadband ecosystem.

The Advanced Neural Telecommunication Resolution Interface and Exchange (ANTRIX) is a smart network operations platform deployed across TM’s nationwide network in December 2025. It monitors network alerts, performance data, and service indicators to detect issues in real time. Unlike traditional systems that relied on manual reporting and reactive processes, ANTRIX automates monitoring and response and enables faster generation of trouble tickets, restoration plans, work permits and change requests.

ANTRIX has also replaced TM’s legacy system and provides intelligent analysis tools that help identify root causes and coordinate solutions more efficiently across the network. 

System for Migration & Technology Refresh of Network Element Tool (SMART-E) was developed to streamline Optical Line Terminal (OLT) migration activities during network upgrades and technology refresh programmes. Previously, migration processes involved manual configurations and extended timelines that affected inventory synchronisation and service continuity.

The platform automates the entire migration process, making it easier for systems and teams to work together. It also connects with TM’s inventory to handle key tasks automatically, such as setting up services, managing changes, and carrying out checks before and after migration.

Dr Sharlene Thiagarajah, Chief Executive Officer of TM R&D, said the recognition reflects the organisation’s continued commitment to research-driven innovation that delivers real value to the business and to TM R&D’s customers.

“At TM R&D, we focus on developing solutions that address real operational challenges within the telecommunications ecosystem. ANTRIX and SMART-E demonstrate how AI and intelligent automation can enhance network assurance, improve operational efficiency and support large-scale infrastructure upgrades. We are pleased to collaborate with TM in advancing innovations that strengthen TM’s network capabilities and support Malaysia’s ongoing digital transformation.”

Chairman of TM R&D and President of MMU, Prof. Dato' Dr Mazliham Mohd Su'ud, expressed his pleasure on the achievement, stating that: “This remarkable milestone reflects MMU’s strong standing as an AI-driven university, committed to advancing impactful innovations that address real-world challenges.”

About Telekom Research & Development Sdn. Bhd. (“TM R&D”)

Established in 2000, TM R&D is a world-class research and innovation arm of TM Group; with a special focus on Intelligent Connectivity, Advanced Analytics, Artificial Intelligence, IoT and Digital Platforms. The organisation helps businesses to solve operational issues and co-create solutions for the global market. In 2022, TM initiated the merger of MMU and TM R&D to align the strategic objectives of both the university and the research company. This merger consolidated the academic and commercial research activities under one roof enabling TMR&D to lead a dynamic research ecosystem from academia to commercialisation and export. Most importantly, this alignment shall propel MMU towards becoming a Research-led Industry-driven University (RIU).

To date, TM R&D has commercialised +18 solutions and deployed in TM and external enterprises saving the Group millions in operational efficiency and support. Additionally, TM R&D has generated more than 2,800 Intellectual Property Rights (IPRs) with 100 percent adoption of all its innovations since 2016.

About Multimedia University (“MMU”)

Multimedia University (MMU) is Malaysia’s leading university particularly in digital and information, communication, and technology (ICT) education since its establishment in 1997. Owned by Telekom Malaysia (TM), the university has produced more than 80,000 graduates and currently has approximately more than 18,000 students including 2,300 students from 84 countries. MMU offers a full range of undergraduate and postgraduate degree programmes in the fields of Engineering, Information & Communication Technology, Creative Multimedia, Cinematic Arts, Business & Management, Finance, Accounting, Law, and Strategic Communication. 

For more information about TM R&D and its innovations, visit www.tmrnd.com.my, email [email protected], or follow TM Research & Development on LinkedIn for the latest updates.

The Malaysia Technology Excellence Awards, presented by Asian Business Review, recognises organisations that are leading technological innovation and digital transformation across industries in Malaysia.

The Malaysia Technology Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Danica Avila (+65) 3158 1386 or [email protected].