Transforming customer experience, e& (Etisalat) tackles pain points, reducing complaints.
The Change Factory by e& (Etisalat) has centralised data, resolved over 500 customer pain points, and reduced complaints by 50%, earning the United Arab Emirates Service Experience of the Year -Telecommunications and United Arab Emirates Employee Experience of the Year - Technology at the Asian Experience Awards 2024.
Discover how this transformative CX journey is driving customer innovation and promotion.
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