Asian Experience Awards 2023 Winner: Bank Syariah Indonesia

Riko Wardhana, Digital Strategy & Product Group Head at Bank Syariah Indonesia discusses how they implemented KYC face-to-face recognition for customer enrolment, streamlining the process through mobile banking apps, allowing customers to open accounts in less than five minutes, significantly enhancing the overall customer experience.

They prioritise data security and have rigorously evaluated their IT risk management and cybersecurity to ensure customer data protection. Responding to changing customer preferences for faster account opening, the bank now provides an efficient experience that takes less than five minutes, enabling direct transactions via mobile banking. This innovation has garnered recognition, motivating the bank to continue pursuing future innovations to further enhance customer convenience and efficiency in their services.