Filinvest Business Services Corporation wins Team and Executive of the Year awards at Asian Management Excellence Awards 2026

FBSC delivered rapid shared services integration, operational excellence, and capability building, setting a new benchmark for shared services in the  Philippines.

Filinvest Business Services Corporation (FBSC), the Shared Services Group of Filinvest,  earned double distinctions at the Asian Management Excellence Awards 2026, winning  Philippines Team of the Year - Business Services and Philippines Executive of the Year - Business Services, awarded to its Head, Perdasille Carlos-Mesina. 

The corporation achieved significant improvements in efficiency, governance, and capability building during its first full year of operations by integrating shared services across multiple units of Filinvest, one of the leading diversified conglomerates in the Philippines today. Anchored on  FBSC’s 4Ms Service Philosophy—May Malasakit (Genuine Care and Commitment), Maasahan (Reliable), Madaling Kausap (Easy to work with), and Mahusay (Excellent)—these results were driven by a strong bayanihan spirit and by adopting innovative operational practices. 

This recognition comes after careful evaluation and deliberation by an esteemed panel of judges from Southeast Asia, including Jason Seng (Partner, People Consulting at Ernst & Young  Advisory Pte. Ltd.), Tea Wei Li (Partner, Risk, Advisory at KPMG in Singapore), Mark McLean  (HR Strategy & Technology Leader at Deloitte Southeast Asia), Parul Munshi (Workforce  Transformation Partner and Regional Sustainability Consulting Leader at PwC South East Asia  Consulting), and Damien Dujacquier (Senior Partner, Managing Partner Southeast Asia at Roland Berger).

Rapid shared services integration and strengthening performance

Whilst comparable shared services significant transformations are typically achieved over three to five years, FBSC delivered these milestones within nine months. This accelerated progress reflects disciplined execution, cross-functional collaboration, and a shared commitment to building a high-performing shared services organisation from the ground up. 
FBSC consolidated over 400 employees from various business units into a unified shared services structure covering finance, human resources, and corporate administration,  establishing consistent service delivery and transitioning to a capability-based model. It also set up other corporate support services, including Quality & Process Improvement, Process  Modelling, and Risk and Control Management.

Operational improvements and resilience

Financial processes were streamlined, reducing the month-end close from 12 to 4 days. Tax audit support and documentation were also centralised and contributed to more consistent outputs and stronger compliance. Their value stream mapping and continuous improvement workshops, plus AI and automation pilots, also supported the reduction of manual workload, boosting productivity levels and elevating service delivery.

In HR, advanced workflows in multiple processes had significantly streamlined and standardised work approaches. A digital self-service portal was also implemented for common HR requests,  thereby improving the overall employee experience. For Corporate Administration, the group progressed through the consolidation of facility, supply, and records processes into one enterprise-level structure, which strengthened visibility, accountability, and control. 

Moreover, FBSC positioned a good number of projects that generated substantial savings,  efficiency gains, and cost avoidance. Initiatives such as the Service Partnership Model, Visual  Performance Dashboards, Customer Centricity framework, and Data & Digital Transformation allowed the organisation to achieve stability and credibility within just a few months. 

During the earthquakes and typhoons that affected Cebu in the last quarter of 2025, the Finance  Shared Services team in Cebu actively involved itself in relief operations. Despite infrastructure challenges and disruptions, the team was able to maintain operations with remarkable focus and teamwork. 

Leadership and governance excellence 

Under the leadership of Perdasille Carlos-Mesina, FBSC achieved a Service Reliability Index of  92.7% within nine months. Throughout her career, she has focused on establishing high-performing shared services hubs, including at FBSC, where she led the delivery of results that exceeded the organisation’s founding goals.

Within just a year of formal operations, she implemented governance frameworks, cross-functional alignment, and supported enterprise resource planning modernisation. She established a group focused on quality and operational excellence, with a significant number of  FBSC employees trained and certified in Lean Six Sigma and other capability development programmes, enabling them to deliver consistent, valuable, world-class services. 

These accomplishments, rarely seen in newly established shared services entities, had earned her the Philippines Executive of the Year - Business Services award. A leader who turns challenges into opportunities, empowers people to lead change, and builds organisations that endure and inspire. 

The Asian Management Excellence Awards celebrates the finest business leaders, innovators,  and companies in Asia, recognising exceptional achievements in employee engagement programmes, diversity and inclusion projects, and health and wellness initiatives. 

The Asian Management Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for your company's employee engagements and management initiatives, please contact Danica Avila at [email protected].