United Cooperative Assurance honoured at Middle East Technology Excellence Awards

Its unified portal is built using advanced hyper-automation technologies.  

Cooperative insurance company United Cooperative Assurance (UCA) bagged the Online Services - General Insurance category win at the Middle East Technology Excellence Awards 2023 for its Unified Web Service Portal & Mobile App that provides a great customer experience and innovative design to cover the entire customer journey. All provided online services in the portal also use digital business processes developed to provide advanced automation of the internal operations and delivery of services in the most efficient, convenient, secure, easy, and seamless way; yet with full attention to data protection and personal data privacy by taking the necessary data protection measures.

The Unified Web Portal and Mobile App are designed to give UCA’s clients a great digital experience that enables them to do easy and comfortable business with the company, the application provides 360-degree online services that cover the entire customer journey from “Pre-Sales” services, to “Sales” services that include; purchasing of insurance products that suits their needs, and finally to the "After-Sales” services that include; filing claims, reporting problems, and requesting for different services related to owned insurance policies.

The main innovation for the unified portal resides in the idea of providing all types of services through a single portal or app that is designed and built using advanced hyper-automation technologies. The portal provides dynamic and seamless content based on the authenticated clients and user types,

Thus, it presents and delivers the right content and services for the right audience based on the customer type.

“The app is designed to provide you with the best insurance experience and customer journey where you will find all insurance services that you need at your fingertips and within a one-stop-shop application,” the company said.

Middle East Technology Excellence Awards honours outstanding companies that made exceptional contributions in pursuit of technological innovation.

The Middle East Technology Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Danica Avila at [email protected].