Asian Innovation Excellence Awards 2025 Winner: Thomas Janssens of Manulife Japan
Thomas Janssens, Head of AI at Manulife Japan, explains how Manulife Japan reframed longevity as an opportunity for fulfilment.
He also emphasises Manulife Japan’s people-first approach, placing human needs ahead of technology at every stage of the design process.
As a result of these efforts, Manulife Japan earned three accolades at the Asian Innovation Excellence Awards 2025: Japan Distribution Innovation of the Year - Life Insurance, Japan Customer-Centric Innovation of the Year - Life Insurance, and the Japan Brand Innovation of the Year - Insurance Broker.
Commentary
From Singapore to Southeast Asia: Thriving in innovation by knowing when to pause
How hygiene-driven separation technology is shaping Thailand's fruit processing competitiveness
Growing through volatility: What leaders must rethink in 2026
The next CX in APAC: Businesses can finally deliver on promises made a decade ago