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Asian Innovation Excellence Awards 2025 Winner: Thomas Janssens of Manulife Japan
Thomas Janssens, Head of AI at Manulife Japan, explains how Manulife Japan reframed longevity as an opportunity for fulfilment.
He also emphasises Manulife Japan’s people-first approach, placing human needs ahead of technology at every stage of the design process.
As a result of these efforts, Manulife Japan earned three accolades at the Asian Innovation Excellence Awards 2025: Japan Distribution Innovation of the Year - Life Insurance, Japan Customer-Centric Innovation of the Year - Life Insurance, and the Japan Brand Innovation of the Year - Insurance Broker.
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