bolttech Indonesia clinches two accolades at Indonesia Technology Excellence Awards 2025

The company was commended for its Cyber-Integrated Device Protection Programme and its Erafone Bebas Tukar initiative.

bolttech Indonesia earned recognition at the Indonesia Technology Excellence Awards 2025 after winning accolades in the Fintech - Financial Technology and Fintech - Business Services categories. The awards highlighted two distinct projects that redefined smartphone protection and customer choice in Indonesia.

Pioneering device protection with cybersecurity integration

bolttech Indonesia partnered with Erajaya Digital to launch the Cyber-Integrated Device Protection Programme, the first service in Indonesia to merge physical repair coverage with real-time digital safeguards. The programme addresses accidental damage and liquid damage, but it also issues cyber alerts when suspicious activity is detected on registered emails, phone numbers, credit cards, passports, or bank accounts.

Since May 2025, the service has been offered in more than 1,200 Erafone outlets. Within just 2 and a half months, over 55,000 customers enrolled and has grown to more than 108,000 recently. Feedback has been consistent: the combination of device repair and cyber protection in one package makes sense, especially for customers who use their smartphones for banking, shopping, and identity verification daily.

Redefining smartphone purchases with Bebas Tukar

Another initiative, the Erafone Bebas Tukar programme, was launched in March 2025. It allows customers to exchange newly purchased smartphones for other models within 30 days, with minimal documentation.

More than 1,300,000 customers have access to Bebas Tukar since its introduction. For many Indonesians, the option offered flexibility in a market where rapid upgrades and changing preferences are common. The initiative also reinforced trust in Erafone’s retail outlets, encouraging repeat business.

Together, these projects strengthened bolttech Indonesia’s position in the fintech sector and underscored its ability to deliver services tailored to the evolving needs of Indonesian consumers.

The Indonesia Technology Excellence Awards recognises groundbreaking technological projects and initiatives. It celebrates visionary leaders who are driving digital disruption, spearheading the tech revolution, and transforming industries through innovation.

The Indonesia Technology Excellence Awards is presented by Asian Business Review. To view the full list of past winners, click here. For more information, please contact Shela Ramos at +(65) 3158 1386 ext. 227 or [email protected].