Vi Business brings home win at Asian Experience Awards 2025 for its digital platform Vi Business Assist

The engaging digital platform directly empowers customers in managing their telecom experience.

Vi Business won the Asian Experience Awards 2025 in the category India Customer Experience of the Year - Telecommunications for its advanced digital platform, Vi Business Assist, which has been designed to give enterprise customers greater visibility and control.

Vi Business Assist is a unified self-care portal designed for Enterprise Mobility and Fixed Line customers, aimed at simplifying telecom management, improving digital adoption, and enhancing customer experience. It empowers users to manage their accounts, bills, and services seamlessly.

Amongst its key features are single sign-on for Enterprise Mobility & Fixed Line business, an interactive account dashboard, online and offline bill payments with automated posting, bill details with history and trends, personalised user interfaces for different roles, and notifications for updates and reminders. These capabilities enable customers to conduct business with greater ease.

Vi Business Assist has also introduced several innovations, such as simplified onboarding with digital identity verification, optimised navigation, and interactive visualisations for billing and usage data. With the use of agile design and development methodology, Vi Business has successfully launched 24 rich features within a year, helping enterprises manage their telecom needs efficiently.

“The very essence of the digital space is that it needs to be critically evaluated and taken to the next level ever so often just to be relevant to the present day and more importantly, relevant to the customer,” the company said.

The Asian Experience Awards recognises the ingenious initiatives of creative companies in delivering meaningful brand experiences to their stakeholders.

Get started with Vi Business Assist today.

Contact Vi Business to know more about the award-winning platform Vi Business Assist.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact Marni Marco at [email protected].