Lenovo wins accolade at Asian Experience Awards 2025

The company has been empowering global retailers with smart and scalable solutions for the future of shopping.

Lenovo was lauded at the Asian Experience Awards 2025, which underscored its exemplary initiatives in leading the future of retail. It was recognised in the awards programme’s Singapore Customer Experience of the Year - Retail category.

The company marked transformation with an integrated portfolio of hardware, software, and services that help retailers worldwide navigate digital transformation. It aligns product development with retailers’ evolving needs and collaborates with a curated global partner network. This approach has empowered businesses to drive loyalty, streamline operations, and innovate faster.

Lenovo’s end-to-end retail solutions cover every step of the customer journey with its features, including the intelligent checkout, a hub equipped with computer vision that recognises multiple items instantly. 

It also has POC and self-service kiosks (SSK) that display real-time product information to promote transparency and upselling.

Key solutions offered by Lenovo include AI-powered video analysis to detect suspicious scanning behaviour at self-checkout stations; dynamic digital signage to boost engagement with promotions based on behavioural cues; retail content management services that simplify screen-wide content updates; and robotics that automate food deliveries, guest supplies, and packages within hotels and malls.

Additionally, Lenovo helps retailers reduce IT emissions and securely dispose of hardware with global compliance through Lenovo’s AI-driven intelligent sustainability solutions advisor.

Lenovo further prides itself on its TruScale Everything-as-a-Service model, which provides retailers with flexible access to advanced technology through predictable subscriptions. It has fixed or pay-as-you-go options to allow retailers to scale faster, reduce upfront costs, and maintain efficiency across global teams.

This checkout technology has helped a global supermarket chain to achieve 75% error correction at self-checkout without employee involvement, a tech firm with 105,000+ employees to launch a customer avatar experience in just 90 days, and a top global fast-food brand to open 500+ new stores in one phase.

The Asian Experience Awards serves as a platform that honours ingenious initiatives of creative companies. It gives the rightful recognition to those that deliver meaningful brand experiences to their stakeholders.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact Marni Marco at [email protected].