Suzlon Energy Australia emerges victorious at Asian Experience Awards 2025 for service excellence initiatives

It has implemented several continuous improvement initiatives to provide the best service experience to its clients.

Suzlon Energy Australia (SEA) landed the Australia Service Experience of the Year - Renewable Energy win at the Asian Experience Awards 2025 for its success in providing remarkable service experience to its clients through several continuous improvement initiatives.

Amongst these initiatives is the Climb Auto System, which was implemented after an internal review found that most of its older wind turbines were fitted with older technology that was not delivering the performance and safety parameters the company strived for. This led to the number of sick leave days dropping by 40%, employee productivity improving by 30%, and operation at higher wind speed improving by 33%.

The company also implemented the Master Plan, a centralised framework designed to bring clarity, accountability, and alignment across teams without disrupting existing workflows. Through this initiative, targeted planning led to a significant rise in turbine uptime, from the low 90% range to between 95% and 98%. It also created a structured framework that ensures visibility and accountability, resulting in zero “surprise” issues over the last four months.

Lastly, SEA also underwent digitisation to address the growing need for operational transparency, efficiency, and data-driven decision-making across the organisation. The initiative’s primary objective is to reduce turbine downtime, optimise maintenance, and enable cross-department collaboration through real-time data.

Internally, this undertaking improved team collaboration, enabled faster decision-making, and enhanced ownership through access to accurate and timely information. Externally, it showcased the company’s position as a digitally mature and customer-oriented renewable energy leader. By optimising performance, it contributed meaningfully to both environmental and business outcomes.

“Our clients were very impressed with our project, as they saw the benefits of productivity and overall efficiency, which would directly improve their overall annual energy production and improve technicians’ safety and well-being,” the company said.

The Asian Experience Awards recognises the ingenious initiatives of creative companies in delivering meaningful brand experiences to their stakeholders.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact Marni Marco at [email protected].