Vietnam Technology Excellence Awards 2023 Winner: J&T Express Vietnam
Phan Binh, Brand Director of J&T Express Vietnam, highlights the challenges they face in managing large volumes of data and complex parcel lifecycles in the logistics industry, emphasising the need for a flexible, adaptable system tailored to local markets.
He discusses their solution, JMS (express delivery management system), which integrates AI, automation, and data synchronisation to streamline operations, enhance customer care, and keep up with industry trends.
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