Co-Written / Partner

KPMG in Singapore’s Guillaume Sachet on striking a balance between AI adoption in customer experience and the need for the ‘human touch’

He discusses evolving customer experience trends, and how AI and KPMG’s Six Pillars of Customer Experience Excellence can be leveraged to achieve...

Deloitte Partner: Customer-centric engagement must shape digital transformation agenda

Peng mentioned that businesses need to ensure that their digital efforts are at pace to customers’ needs.

PwC Partner: Management must have appropriate risk management policies as business backbone

There have been continued disruptions in several industries brought by technological advancements.

Innovation will thrive if motivated by real desire to create impact for businesses and society – EY’s Steve Lo

The EY Chief Innovation Officer highlighted that technological solutions must be developed with a holistic eye on the value they bring to companies...

Inaugural Malaysia TDM Travel Trade Excellence Awards opens nominations

Companies may submit their entries until 13 September 2024.

Malaysia Management Excellence Awards 2024 opens doors for nominations

Entries for the awards programme can be submitted until 13 September 2024.

Be amongst the esteemed winners of inaugural TDM Travel Excellence Awards 2024 - Asia

The awards programme recognises the exceptional achievements of travel industry leaders.

PLN Named Best Utility Company in Southeast Asia by Fortune 500

The company was recognised for its digital transformation and commitment to service excellence.

Prioritise emerging sectors with high growth potential, adopt new tech to stay competitive: Monitor Deloitte’s Hassan Malik 

Businesses should understand the economic goals of their target countries and tailor their offerings to contribute to those goals.

PwC's Wassim Hassouneh provides insights on unlocking digital potential and overcoming transformation challenges

He discussed how the role of data, effective IT operating models, and clear strategies can help overcome hurdles like legacy systems.

Balancing innovation and security: Madan Mohan offers perspective on securing the Middle East's digital future

As data becomes more critical in the region, organisations must prioritise information security governance with leadership commitment and continuous...

Saudamini Dubey of Deloitte urges organisations to adopt a 'learner-for-life' philosophy and embrace a culture of innovation

The Digital Transformation & Innovation Partner for Deloitte Middle East also called for organisations to be champions for a diverse and inclusive...

Indosat records stellar growth in Q1 2024 and strengthens collaborations to empower Indonesia with AI

Under the leadership of CEO Vikram Sinha, Indosat has transformed into one of Indonesia's leading telecommunications firms.

Cynosure wins SBR International Business Awards 2024 with Groundbreaking Clinical Education Peer Programme

Medical equipment manufacturing powerhouse Cynosure has clinched the prestigious SBR International Business Awards 2024 for Healthcare for its...

OGAWA triumphs at Malaysia Technology Excellence Awards with AI-powered control suite

OVERSEER customises the massage experience in real-time and in consideration of the specific needs of the user.