TM R&D’s smart workforce management solution was recognised by Malaysia Technology Excellence Awards 2023 for empowering SMEs and enterprises to embrace digitalisation. Aimed at automating field operations and ensuring excellent customer experience.

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) won the “Digital-Utilities” Award for its smart workforce management solution known as FORCE at the recent Malaysia Technology Excellence Awards 2023 (MTEA), organised by the Asian Business Review. 

This is the seventh award received by TM R&D from MTEA in the last five years, spotlighting its role in accelerating the use of advanced technology and a mobile-first approach to spearhead industrial productivity and operational efficiencies as Malaysia transitions into a digital economy. 

Through cross-learnings from deployment within the TM ecosystem, TM R&D’s advanced analytics software in the FORCE platform measures and reports business performance metrics in real time. This enables fast-paced businesses to make precise data-driven decisions to improve complex task scheduling of large fieldwork teams across geographies that in turn, significantly ease resource planning and operational costs. 

Commenting on the achievement, Dr Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “In promoting growth mindsets through innovation and capacity-building, TM R&D has been consistently recognised for advancing tech solutions to meet fast-evolving digital needs of today’s competitive businesses. Our work in R&D is helping companies in the region to adopt automation and digital solutions to improve workforce productivity and efficiency, which translates into reducing business costs.” 

“FORCE provides operational efficiencies and first-class customer experience by automating day-to-day tasks of large field teams. It proves to be an indispensable tool not only for its ability to automate functions of a workforce but also for enabling the seamless execution of digital solutions. Today, FORCE can be effectively deployed in key sectors such as the Water and Utility Industry, IT Services, Public Services, Manufacturing, Hospitality and Plantation Management,” added Dr Sharlene. 

The workforce management solution is designed to enable the adoption of digitalisation progressively within the organisation’s own growth strategy, allowing it to rapidly reap benefits with minimal costs. Dr Sharlene concluded, “Winning this award inspires us to create smarter digital solutions in line with TM’s transformation towards becoming a human-centred TechCo and enabling a more Digital Malaysia.” 

For more information about TM R&D and its innovations, visit or email your inquiry to [email protected] or follow them on LinkedIn (TM Research & Development) for more news and updates. 

The Malaysia Technology Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Danica Avila at [email protected].

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