PT&T triumphs at the inaugural Asian Management Excellence Awards

James Velasquez's bold leadership has redefined PT&T’s success, alongside Concepcion Roxas and her People & Culture team's commitment to employee well-being.

PT&T (formerly The Philippine Telegraph and Telephone Corporation) has won both the Philippines Executive of the Year - Telecommunications and the Philippines Health and Wellness Initiative of the Year - Telecommunications at the inaugural Asian Management Excellence Awards.

The esteemed awards programme celebrates the finest business leaders, innovators, and companies in Asia, and commends exceptional achievements in the various aspects of operations, including employee engagement programmes, diversity and inclusion projects, and health and wellness initiatives.

Charting a Bold Course of Revival and Success

James Velasquez, President and CEO of PT&T, has fearlessly taken on the daunting challenge of revitalising a company that was on the brink of being forgotten. His exceptional leadership has been instrumental in driving PT&T's growth.

From a challenging position, Velasquez's guidance has emphasised the importance of people and stakeholders, distinguishing PT&T with its unwavering commitment to exceptional customer service. This focus has garnered the company numerous industry accolades.

Under Velasquez's leadership, PT&T has substantially improved operations, subscriber numbers, and financial stability. In the past five years, revenues have surged by an impressive 248%, with a 28% compound annual growth rate (CAGR), driven by significant subscriber growth and the introduction of IT services.

Velasquez's customer-centric approach has also earned PT&T a remarkable customer satisfaction rating of 91% as of October 2023. Beyond financial success, PT&T has achieved significant milestones, including securing ISO certification, pioneering industry-first initiatives, and executing a successful rehabilitation programme. This forward-thinking approach has set PT&T apart in the competitive awards landscape.

Velasquez's leadership has been recognised with the Philippines Executive of the Year - Telecommunications award at the inaugural Asian Management Excellence Awards. 

The accolade reflects Velasquez's dedication, strategic vision, and commitment to excellence. It is a testament to his role in steering PT&T towards sustained growth and success. As the company looks to the future, Velasquez's leadership is expected to continue driving PT&T to further achievements and recognition in the telecommunications industry.

PT&T’s Holistic Approach to Employee Well-being

Meanwhile, PT&T's People & Culture team, led by Concepcion Roxas, has been dedicated to enhancing employee well-being by integrating work and life seamlessly. Their wellness programmes cover various aspects of individuals' health, such as physical, mental, spiritual, financial, socio-emotional, intellectual, socio-civic, environmental health, and occupational well-being.

These programmes are designed for efficiency, ensuring high participation whilst minimising costs. They adapt and evolve to sustain employee interest and align with specific needs. Initiatives like "Fitnatics" dance classes, Zumba sessions, and the "Walk it Off, Run it Off" programme have been introduced, along with 10-minute mid-afternoon callisthenics breaks, incentivising employee participation.

To foster resilience and a sense of community, PT&T launched its culture-building programme, "Puso, Tibay, Tagumpay," during a midyear town hall session. This initiative underlines the company's commitment to employees' health and well-being, illustrating how these initiatives contribute to a happier workplace and a stronger business.

PT&T firmly believes that employee morale and engagement are pivotal to organisational success. Despite modest financial resources, the company has remarkably strengthened its wellness strategy. This success has been recognised by the inaugural Asian Management Excellence Awards, where PT&T won the Philippines Health and Wellness Initiative of the Year in the Telecommunications category.

The positive impact is evident in a more favourable work environment, reduced attrition rates, increased programme participation, and consistent year-on-year business growth. PT&T's commitment to its People Agenda is a testament to its dedication to fostering a healthier, happier, and more engaged workforce, driving both individual and organisational success.

The Asian Management Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's employee engagements and management initiatives, please contact Jane Patiag at [email protected].