Lao Development Bank triumphs at Laos Technology Excellence Awards 2024 for LDB Trust

The solution has simplified clients’ financial transactions and has provided them access to a broader range of products and services.

In a significant achievement, Lao Development Bank (LDB) was honoured with the Laos Technology Excellence Award 2024 in the Mobile - Banking category. This accolade recognises the success of LDB's mobile financial services initiative, LDB Trust, which has transformed the way clients manage their finances by making transactions easier, faster, and more accessible.

LDB Trust provides a comprehensive suite of financial services directly from mobile devices, allowing customers to transfer money, pay bills, monitor accounts, and even access insurance services—all from the palm of their hands. This innovative solution has been a game-changer for financial inclusion, promoting digital payments, and providing convenient access to banking services for people across Laos.

Since its launch, LDB Trust has significantly expanded the accessibility of mobile banking services, thereby catering to a broader segment of the Lao population, eliminating the need for time-consuming visits to physical bank branches. The impact has been impressive: from 2021 to the present, the number of users of LDB Trust has skyrocketed by an astonishing 664%.

LDB's commitment to innovation and customer satisfaction is evident in its rigorous monitoring of key performance indicators, including active user numbers, transaction volumes, frequency of use, and customer satisfaction ratings. The bank has also forged valuable partnerships with financial institutions, telecom operators, and merchants, ensuring that LDB Trust remains at the forefront of mobile banking in Laos.

Security and compliance are also top priorities for LDB. The bank adheres to stringent regulatory requirements and security standards, alongside robust customer protection policies, ensuring that LDB Trust is not only convenient but also safe and reliable.

The success of LDB Trust has solidified LDB's reputation as a pioneer in mobile-based financial services, enhancing customer trust and loyalty. Users appreciate the convenience, accessibility, and time-saving benefits that LDB Trust offers, as well as the strong security measures that protect their financial information.

This award-winning initiative is not just about keeping pace with technology; it’s about staying ahead of the curve. By embracing emerging technologies and trends, LDB Trust continues to revolutionise financial transactions and a digitally empowered financial future. 

Talking about the beauty of the mobile application, “The initiative continues to evolve, empower individuals, and drive the digital transformation of financial services, paving the way for a more inclusive and accessible financial landscape," the company said. 

Now in its fourth year, the Asian Technology Excellence Awards celebrate top technological innovators and solutions that are redefining industries and leading the change in digital transformation.

The Asian Technology Excellence Awards is presented by Asian Business Review. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for your company's outstanding retail initiatives, please contact Jane Patiag at [email protected].