CGC Digital lands two wins for revolutionising MSME financing access

The platform has facilitated successful financing applications of over 6,000 applications amounting to more than RM600.

CGC Digital, a Fintech company established as the digital arm of Credit Guarantee Corporation Malaysia Berhad (CGC) received major accolades at the Malaysia Technology Excellence Awards 2025 and the Malaysia National Business Awards 2025 for its game-changing platform imSME on Cloud Technology, which streamlines access to financing by connecting businesses with multiple financial institutions.

Unveiled in April 2024, imSME on Cloud Technology is designed to empower micro, small, and medium enterprises (MSME) by simplifying the application process, increasing product visibility, and offering generative artificial intelligence (Gen-AI)-powered assistance.

Businesses can now submit applications with documents to multiple financial institutions and non-financial institutions simultaneously, significantly reducing time and effort. This streamlined approach eliminates the need for repetitive data entry and navigating disparate systems. It also provides a comprehensive overview of financial products offered by various institutions, enabling MSMEs to make informed decisions based on their specific needs and eligibility.

At the same time, imSME on Cloud Technology features a first-of-its-kind Gen-AI chatbot iDA, providing instant support and guidance to users. This intelligent chatbot provides real-time customer support on enquiries, offers product recommendations and assists with the application process to ensure a seamless customer experience.

Meanwhile, applicants can now select their preferred branch. This feature helps the respective bank branches to quickly reach out to customers for further verification. Partner banks and non-financial institutions can also now access performance dashboards to gain insights on application status.

This innovative platform is transforming the MSME financing landscape in Malaysia by centralising the application process. imSME on Cloud Technology reduces the administrative burden on both MSMEs and financial institutions, enabling faster processing and approval times. It also expands access to financing for underserved MSMEs, particularly those in rural areas or with limited digital literacy, by providing a user-friendly and accessible platform.

Since its inception in 2018, the platform has facilitated over 6,000 successful financing approvals amounting to RM600m.

CGC Digital received the Malaysia Technology Excellence Awards 2025 in the Fintech - Financial Services category, and the Initiative Award - Financial Services category in the Malaysia National Business Awards 2025.

The Malaysia Technology Excellence Awards and Malaysia National Business Awards are presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation or exceptional contributions to the local business landscape in Malaysia, please contact Danica Avila at [email protected].