Building the AI foundation for digital enterprises | Asian Business Review

Building the AI foundation for digital enterprises

HCLTech utilises AI and robotics capabilities to provide efficient client services.

Automation is at a tipping point with rapid artificial intelligence (AI) and robotics technology development. Robots today can perform a slew of functions without considerable human intervention. Automated technologies are executing iterative tasks and significantly augmenting workforce capabilities.

Automated machines are expected to replace almost half of the global workforce. Multiple industries, from manufacturing to banking, are increasingly adopting automation to drive productivity, safety, profitability, and quality. The automation process is expected to bolster connectivity and reliability in a hyper-competitive ecosystem.

HCLTech’s DRYiCETM transcends traditional automation technology by delivering a comprehensive and integrated robotic process automation suite for the process’s front, mid, and back-office parts. It provides AI ops, service orchestration, business workflow observability, and digital workplace solutions as part of its portfolio.

Amongst its product offerings is DRYiCETM iAutomate, a powerful, intelligent runbook automation product that leverages AI and machine learning so customers can deploy end-to-end incident remediation and task automation to create a responsive and resilient enterprise.

Another product that utilises AI is DRYiCETM LUCY. It is an AI-enabled cognitive virtual assistant wherein customers can have a conversational AI platform and a digital colleague that makes multi-turn conversations and offers an excellent user experience.

Meanwhile, HCLTech’s DRYiCETM OptiBot, a workplace optimisation and end-user enablement product, addresses automation issues pre-emptively and swiftly through unassisted automation. With its unique feature- Sense Heal, OptiBot identifies and resolves commonly occurring system and application issues. It also automates device maintenance and diagnosis.

LUCY and Optibot utilised by HCLTech to transform the digital workplace at giant food corporation Mondelez International by deploying DRYiCETM products powered by the latest technologies.

HCLTech was the partner of choice after a long-drawn evaluation process amongst multiple bidders. Its solution for managed services focuses on proactive delivery, an extreme level of automation, and unmatched customer satisfaction. Currently, it provides managed service in the IT Infrastructure area and offers an excellent opportunity to consolidate, integrate, and take advantage of the synergies between infrastructure service areas.

The Middle East Technology Excellence Awards have recognised this effort as HCLTech received the win in the Automation - IT Services category. 

The prestigious awards programme honours outstanding companies in the region that have made exceptional contributions in pursuing technological innovation in their respective industries.  

The Middle East Technology Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2023 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez at [email protected].

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