Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. It specialises in pricing, sales, and marketing.
Convenience, consistency becoming table stakes amidst evolving customer expectations – Simon-Kucher’s Alan Lim
Convenience, consistency becoming table stakes amidst evolving customer expectations – Simon-Kucher’s Alan Lim
He points out that exceptional customer experience in Asia will be defined by how well organisations can make experiences feel personal, relevant, and seamless.
How telcos can keep their customer base amidst a high churning rate
Improving customer experience and bundling new services is key to retaining customers.
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Event News
Organisations win customer confidence by consistently proving integrity and authenticity of every digital interaction.
Commentary
Why HR in Asia needs stronger culture governance, not louder transformation promises
Malaysian brands know what they want to be — their incentive structures disagree
Asia plays part in $129t global credit market pool
Rethinking the role of video infrastructure in Asian retail
Why APAC digital leaders must overhaul content amidst fractured consumer discovery
Why bigger digesters alone won't solve Asia's renewable energy challenge
Only the agile will win across ASEAN’s evolving markets
Scaling for resilience: What Asia Pacific’s bioenergy markets can learn from each other
Asia is leading payments modernisation and banks can't afford to fall behind
‘Tokenmaxxing’ – The wrong AI race to run in Singapore