The General Administration of Customs, Abu Dhabi brings home a win at Middle East Technology Excellence Awards 2022 | Asian Business Review

The General Administration of Customs, Abu Dhabi brings home a win at Middle East Technology Excellence Awards 2022

The smart inspection system ensures efficient physical inspection processes.

The General Administration of Customs, Abu Dhabi has clinched an award in the Augmented Reality and Virtual Reality - Government Organisation category at the recently held Middle East Technology Excellence Awards 2022 for its utilisation of a smart inspection system.

The smart inspection system aims to address the issues of having to require the presence of clients or representatives during the physical inspection process, which takes a lot of time and coordination to make. Moreover, bringing them to the inspection area is an uncomfortable and hazardous experience for the clients.

As such, the innovation provided the government entity with a radical reduction of physical inspection time (from the time of inspection to contacting the client to bringing them on-site to starting the inspection process itself) for an estimated average time of two hours into a maximum inspection time of an average of 10 minutes for the whole physical inspection.

The inspector is doing the inspection whilst taking notes and signs from the control room that is looking at his inspection. They can open all the forms or applications required for the inspection, with all of this happening in the virtual presence of the client or his representative, who will consent to the full inspection process.

The smart inspection system archived the full inspection process with a solid recording of the situation and stored it in a storage server kept for any legal documentation in the future.

Meanwhile, this innovation helped the customers not to come to the inspection site, which is not always a convenient process for the customers and may not be feasible in their schedule. This helped them to attend the inspection process anywhere at any time without wasting their busy schedule.

It also made communication between the inspector and control room clearer and more simple, which would be able to help and support any documentation, forms, applications, or even getting involved in the physical inspection process.

The prestigious awards programme honours outstanding companies in the region that have made exceptional contributions in the pursuit of technological innovation in their respective industries. 

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