FPT Smart Cloud triumphs at Asian Technology Excellence Award 2022 with AI-empowered voicebot – FPT AI Engage

FPT AI Engage integrates best-in-class AI technologies to transcend customer service.

Leading enterprise FPT Smart Cloud has clinched the Vietnam Technology Excellence Award for AI - Technology at the recently held Asian Technology Excellence Awards 2022 for its AI-empowered voicebot - FPT AI Engage.

The Asian Technology Excellence Award aims to recognise exceptional companies that are riding the digital disruption wave and leading the technological revolution and digital transformation journeys in their respective industries.

FPT Smart Cloud offers a holistic AI platform to accompany businesses on their digital transformation journey by amplifying productivity and transforming customer experience. FPT AI Engage is the platform’s flagship product that transforms call centre operations and customer experience. 

FPT AI Engage automates both inbound and outbound calls with an accuracy rate of up to 92%, empowering call centre agents to perform more valuable tasks and saving operating expenses for businesses. FPT AI Engage is available in multiple languages: Vietnamese, English, Bahasa Indonesia, Japanese, etc.

With domain knowledge, FPT AI Engage offers instant and beneficial support for end-users. It can perform repetitive customer queries (i.e.: FAQs) and further execute complex tasks, namely promotions, offerings, and payment collection. 

It also applies state-of-the-art AI technologies such as Natural Language Processing, Speech Synthesis, Automatic Speech Recognition, Dialogue Management, and Sentiment Analysis, amongst others.

FPT AI Engage has attained the trust of many BFSI companies to be their strategic partner. The innovation has served 100+ domestic and international companies to automate 120.000.000+ calls per month. On average, it has saved 40% in operating costs and increased agent efficiency by 60%.

The solution has been exceedingly beneficial amidst the COVID-19 outbreak, wherein the Virtual Agent has been deployed effectively, supporting businesses to maintain their operations despite the pandemic’s impacts and the government to quickly locate and monitor COVID-19 patients. It has made more than 2.6 million automated calls in many large cities, with dozens of scripts to fulfil the practical demands of each region.

The FPT.AI platform has received prestigious domestic awards, including the Top 3 Excellent Digital Platforms Made in Vietnam awarded by the Ministry of Information and Communications.

The Asian Technology Excellence Awards is presented by Asian Business Review. To view the full list of winners, click here. If you want to join the 2023 awards programme and be acclaimed for your company's outstanding retail initiatives, please contact Jane Patiag at [email protected].