Cloud4C’s innovative ‘Self Healing’ Platform leads in the IT Services Industry category at the Middle East Technology Excellence Awards 2021

Cloud services, public-private-hybrid or multi-cloud are aimed to provide cutting-edge IT infra at lesser costs for companies whilst keeping data secure. 

Cloud4C’s Self Healing Operations Platform (SHOPTM) has gained expert recognition for its automated, intelligent managed Cloud Ops features and low-cost risk preventative system whilst maintaining utmost performance efficiency and industry-best uptimes. The company was lauded at the recently concluded Middle East Technology Excellence Awards in the Cloud - IT Services category, proving themselves to be worthy of that global trust.     

The awards programme recognises information technology visionaries pioneering in ground-breaking innovations in the region. Cloud4C, has been selected for this year’s annual roster of awardees for its breakthrough innovation in cloud managed services with the Self Healing Platform.     

“A home-grown Autonomous Ops and Risk Remediation Engine with efficiency in its DNA. This is the best innovation that any technology-driven cloud services company could dream of creating,” said Ram Sajja, Cloud4C’s Global Head of Digital Transformation Services. 

Launched as a low-code platform, SHOP™ is meant to provide a 360-degree view of enterprise cloud-IT operations all whilst providing an infrastructure that self-monitors, predicts, and prevents threats automatically. The predictive and preventive approach, coupled with system awareness that gains contextual knowledge of possible outage root causes made SHOPTM throttle clients’ cloud operations to their maximum efficiencies. With an advanced built-in cybersecurity solution, SHOP aims to reduce     and replace mean time to repair with proactive risk, outage predictions and identifications, preventing them even before they occur. 

Ram Sajja added that 80% of customer contracts have reported a service level agreement of 99.98% uptime since its inception. Cloud4C’s SHOP™ has enhanced operational efficiency by 30% and engineering operations by 50% for multiple organisations, mid and large sized. Furthermore, a sharp 50% decrease in outages was observed within the client ecosystems. 

End users were also able to grasp the platform quickly. SHOPTM, with its system-integrated Application Programming Interface (API) factory, User Interface (UI) factory, and Standard Operating Procedure (SOP) Warehouse, provides complete access to tools one must have to get a clear view of their system operations and all in-house processes. Hence, enterprises can seamlessly deploy and extend SHOP™ functionalities to any platform, any use-case, and any ecosystem as deemed fit. 

The SHOP™ architecture also boasts its built to accommodate and run the auto-remediation mechanism super-fast within any new ecosystem, accelerating its customer’s data and system architecture development with utmost safety. Deploying automation that interconnects clients’ existing data with its critical operational platforms and third-party applications ensured seamless migration at zero disruption to business-as-usual. 

SHOP’s third-party application management roster includes SAP, Intellect™, Oracle, UiPath™, Infosys™ Finacle, Microsoft, Citrix® and OpenText™. All these enterprise apps are universally interoperable with the existing SHOP services catered to the client’s internal IT and app landscapes. Moreover, SHOP™ promises lesser additional infrastructure changes as a cloud-based platform, eventually decreasing long term costs. 

Cloud4C continues to augment and innovate with the vision of delivering transformative cloud solutions to enterprises. Today, it is the world's largest application-focused and automation-driven cloud managed services provider, serving 4000+ enterprises, including 60 of the Fortune 500 multinationals in 26 countries spread across the globe. 

Equipped with 25 Centres of Excellence, 2000+ skilled and certified cloud experts, as well as comprehensive cloud security framework comprising 40+ security controls, pre-met compliances with leading industry regulations, Cloud4C helps in managing mission-critical workloads across hybrid and multi-cloud environments and successfully delivered cumulative uptime of 99.95% for complex enterprise applications such as ERP, CRM, BI & BW, Core Banking, etc. Cloud4C is also the premium global supplier of SAP S/4HANA via its SAP Switch2Cloud Offering. With new service offerings powered by Hyperautomation, AI, and Intelligent Data Analytics, Cloud4C delivers high ROI managed cloud operations from infra till App login layer, under one SLA.