Loretta Fong
Quality service remains key to success in customer experience, says PwC leader
Quality service remains key to success in customer experience, says PwC leader
Loretta Fong also mentioned that the continuous evolution of product offerings to cope with trends is also important.
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Innovation must be driven by clear, measurable outcomes – Kearney’s Anshuman Sengar
He highlights why digital maturity, scalable innovation, and AI integration are now essential for Asia’s tech firms.