Experian Malaysia receives dual honours at Malaysia Excellence Awards 2023

Compassionate leadership and inclusive employee engagement helped them win the Executive of the Year - Technology and Employee Engagement of the Year - Technology awards.

Experian Malaysia has been honoured with the prestigious Employee Engagement of the Year - Technology award at the 2023 Malaysia Excellence Awards. In addition, the Executive of the Year - Technology accolade was presented to Chua Chai Ping, Country Site Leader and HR Director at Experian Malaysia, recognising her outstanding initiative and actions to ensure the well-being and inclusivity of all employees.

Even amidst the challenges posed by the pandemic, Experian Malaysia maintained a seamless onboarding process, providing new employees with essential resources such as new laptops, and comprehensive training, and assigning work buddies to guide them through the training. The company boasts a diverse workforce comprising 27 different nationalities, with a balanced gender ratio of 49% male and 51% female.

Investing significantly in employee growth, Experian Malaysia has implemented various programmes to support career development, including initiatives for women leadership and leaders with GRIT (Growth mindset, Resilience, Integrity, and Transformational skills). These programmes aim to propel employees into key senior leadership roles both within and outside the country.

The company places great emphasis on employee feedback, implementing a robust feedback system where employees can rate managers across different categories, achieving an impressive 90% participation rate. Collaborating with Heriot-Watt University, Experian Malaysia launched the Impact Scholarship Award, providing quality education to underserved students. 

Experian Malaysia have also partnered and invested in 42-KL, the first coding school in Southeast Asia with zero fees, zero classes and zero teachers to safeguard the future by heavily investing in the future talent pipeline in Malaysia.

Chai Ping, recognising the importance of diversity and inclusivity, launched the #ExperianCares campaign to foster a culture of complete well-being. This initiative, developed through the collective efforts of various teams at Experian Malaysia, provides support in physical, emotional, financial, social, and career aspects for employees.

In addition to prioritising employee well-being, Chai Ping and #ExperianCares encouraged employees to support communities and businesses affected by the pandemic. This included backing the KL Shakespeare Arts scene, DAMA productions, sourcing care packs from Havan Clothing, catering for office events from social enterprises, and organising team activities at KL Forest Walk and Batik house in support of local tourism.

Experian Malaysia's commitment to employee satisfaction and well-being is evident in its certification as a "Great Place to Work" for three consecutive years. Employee satisfaction scores at Experian Malaysia have reached new heights and they will continue to pursue excellence. 

Chai Ping's leadership embodies principles of diversity, equity, inclusion, and holistic employee support. Her focus on creating a sense of purpose and fostering a deep sense of belonging positions Experian Malaysia as not only a great place to work but also a responsible corporate citizen positively contributing to the community. Chai Ping's management style serves as an inspiration, showcasing the transformative power of kindness and compassion in the workplace.

The Malaysia Management Excellence Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be acclaimed for your company's employee engagements and management initiatives, please contact Danica Avila at [email protected].