Expereo takes home accolades at Asian Experience Awards 2026

The company secured two prestigious titles for its innovative customer service model and digital platform.

The company secured two prestigious titles for its innovative customer service model and digital platform. This is the third consecutive year the company has won at the Asian Experience Awards.

Expereo won Singapore Customer Experience of the Year - Business Services and Singapore Digital Experience of the Year - Business Services in the Asian Experience Awards 2026.

The enterprise connectivity provider earned the recognition through its AI-Human service model and its expereoOne platform, which transformed regional network operations from reactive troubleshooting into a proactive digital advantage.

To support enterprise clients across Asia Pacific and their global counterparts, Expereo combined AI-driven operational tools with dedicated regional delivery teams and a 24x7 service hub in Manila. This integrated framework yielded strong operational improvements, including a 50% increase in outbound customer calls, a 41% rise in calls answered within 60 seconds, and a 34% drop in aged backlogs. Recent survey data showed a 12-month average CSAT score of 4.5 out of 5, whilst 87% of customers indicated they were likely to renew their contracts.

Alongside service enhancements, the company expanded its expereoOne platform to serve as a unified system for network performance monitoring, incident tracking, and cost management across more than 190 countries. Developed with direct input from a dedicated customer user group, the platform introduced features such as digital ordering, order tracking, dual-approver workflows, and API integrations. The digital infrastructure allowed support teams to detect and address network issues before clients experienced disruptions, leading to shorter deployment lead times and fewer incident escalations.

Internal initiatives like the Expereo Heroes programme further reinforced these customer service standards by embedding core service behaviours into daily employee operations through peer recognition and role-model awards.

The Asian Experience Awards recognises the ingenious initiatives of creative companies delivering meaningful brand experiences. It applauds unique, standout, and innovative experience initiatives launched for clients, potential customers, or employees.

The Asian Experience Awards is presented by Asian Business Review Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for providing meaningful brand experiences to stakeholders, please contact the awards team at +(65) 3158 1386 or [email protected].